Seasonal Box Office Agent — Polar Express Experience

American Heritage Companies

Whippany (NJ)

On-site

USD 23,000 - 32,000

Part time

14 days+

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Benefits offered by this job

Great industry pay

Comp tickets for friends and family

Catered meals for 5-show days

Potential end of season bonus

Job summary

Rail Events Productions in Whippany, NJ is seeking a Box Office Agent for THE POLAR EXPRESS Train Ride. This seasonal, non-exempt role supports Front of House and Business Managers, handling ticketing duties and creating the first impression for guests.

You'll learn the Etix system, assist with reservations, update passenger information, and help move guests smoothly through the box office and venue. Strong customer service, clear communication, and reliability are essential, including weekend

Qualifications

Ability to learn the Etix Ticketing platform with efficiency and competency
Strong leadership and communication skills
Excellent customer service skills
Basic computer skills
Ability to work weekends and evenings
Possess a well-spoken manner in personal communications
Front desk, reservation, customer service experience preferred
Self-motivation and attention to details
Must be 18 or over

Responsibilities

Welcoming customers as they approach the ticketing area and assist with any service needs
Learn and work with Etix ticketing system; confirm reservations and times
Update customers' information in the system and ensure tickets are accurate
Acquire knowledge of on-board experience and venue facilities; act as reference for guests
Work with the event team to maintain a positive, enjoyable environment for staff and passengers
Assist in keeping the ticketing area clean and orderly
Assist in preparing first class amenities (if applicable)
Other duties as assigned