Seasonal Box Office Host - Polar Express Train Ride

American Heritage Companies; New Orleans (LA); Presencial; USD 19 000 - 26 000; Tempo parcial

Resumo da oferta

Rail Events Productions is seeking a Box Office Agent for THE POLAR EXPRESS Train Ride in New Orleans. You will serve as the first point of contact for guests, handling ticketing duties with efficiency and a friendly approach while supporting event staff and managers.

The role requires weekend/evening availability, basic computer skills, and customer service experience. Training on the Etix system will be provided, with opportunities to learn the business side of production and contribute to a

Qualificações

• Ability to learn the Etix Ticketing platform with efficiency and competency.
• Strong leadership and communication skills.
• Excellent customer service skills.
• Basic computer skills.
• Ability to work weekends and evenings.
• Must be 18 or over.
• Front desk, reservation, customer service experience preferred.

Responsabilidades

• Welcoming customers as they approach the ticketing area and assist with any service needs
• Ability to learn and work with Etix ticketing system (training will be provided). Confirm reservations, ensuring passengers have arrived at the appropriate date and time
• Make any necessary updates to customers’ information, entering into the system and ensure that proper information has been punched in prior to delivering tickets
• Acquire knowledge of on-board experience, performance highlights, and venue facility and act as the point of reference for guests who need assistance or event information
• Works with the entire event team to maintain a positive, enjoyable, and rewarding environment for all staff and passenger
• Assist in general care of ticketing area, including keeping a clean and orderly space
• Assist in preparing first class amenities (if applicable to location)
• Other duties as assigned

Conhecimentos

Customer service

Communication

Teamwork

Attention to detail

Leadership

Learn Etix

Ferramentas

Etix Ticketing System

Point of Sale

Descrição da oferta de emprego

Rail Events Productions is seeking a Box Office Agent for THE POLAR EXPRESS Train Ride in New Orleans. You will serve as the first point of contact for guests, handling ticketing duties with efficiency and a friendly approach while supporting event staff and managers.

The role requires weekend/evening availability, basic computer skills, and customer service experience. Training on the Etix system will be provided, with opportunities to learn the business side of production and contribute to a