Box Office Agent - THE POLAR EXPRESS Train Ride, Whippany, NJ

American Heritage Companies; Whippany (NJ); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Great industry pay

Comp tickets for friends and family

Catered meals for 5-show days

Potential end of season bonus

Job summary

Rail Events Productions in Whippany, NJ is seeking a Box Office Agent for THE POLAR EXPRESS Train Ride. This seasonal, non-exempt role supports Front of House and Business Managers, handling ticketing duties and creating the first impression for guests.

You'll learn the Etix system, assist with reservations, update passenger information, and help move guests smoothly through the box office and venue. Strong customer service, clear communication, and reliability are essential, including weekend

Qualifications

• Ability to learn the Etix Ticketing platform with efficiency and competency
• Strong leadership and communication skills
• Excellent customer service skills
• Basic computer skills
• Ability to work weekends and evenings
• Possess a well-spoken manner in personal communications
• Front desk, reservation, customer service experience preferred
• Self-motivation and attention to details
• Must be 18 or over

Responsibilities

• Welcoming customers as they approach the ticketing area and assist with any service needs
• Learn and work with Etix ticketing system; confirm reservations and times
• Update customers' information in the system and ensure tickets are accurate
• Acquire knowledge of on-board experience and venue facilities; act as reference for guests
• Work with the event team to maintain a positive, enjoyable environment for staff and passengers
• Assist in keeping the ticketing area clean and orderly
• Assist in preparing first class amenities (if applicable)
• Other duties as assigned

Skills

Etix ticketing platform

Customer service

Leadership & communication

Basic computer skills

Weekend & evenings availability

Front desk / reservations experience

Detail-oriented

Must be 18+

Tools

Etix Ticketing System

Job description

Job Details: Job Location: Whippany, NJ 07981, Position Type: Seasonal, Salary Range: $20.00 - $20.00 Hourly, Job Shift: Any, Job Title: Box Office Agent - THE POLAR EXPRESS Train Ride

Division/Department: Rail Events Productions/Front of House

Reports To: Rail Events Inc. (REI) Business Manager

Type of position: Non-exempt/Hourly

Employee Classification: Seasonal

Compensation: $20.00/hourly

The Box Office Agent works with the Front of House & Business Managers, and Box Office Supervisor acting as the customer service representative assisting with the execution of the ticketing duties associated with the event. The Box Office Agent is responsible for creating the first impression of the event, so efficiency and friendliness are required.

Belonging to the Front of House team is an excellent opportunity to learn the business side of production and be the first interaction our guests experience. The high-energy logistics of moving guests through parking, the box office, waiting areas and onto their departure on time with all the amenities needed for the production is extremely rewarding, knowing guests are on their way to making lasting memories with loved ones. The Front of House team is an integral part of providing customer service to our guests and support to cast and crew on the ground.

Essential Duties and Responsibilities:

• Welcoming customers as they approach the ticketing area and assist with any service needs
• Ability to learn and work with Etix ticketing system (training will be provided). Confirm reservations, ensuring passengers have arrived at the appropriate date and time
• Make any necessary updates to customers' information, entering into the system and ensure that proper information has been punched in prior to delivering tickets
• Acquire knowledge of on-board experience, performance highlights, and venue facility and act as the point of reference for guests who need assistance or event information
• Works with the entire event team to maintain a positive, enjoyable, and rewarding environment for all staff and passenger
• Assist in general care of ticketing area, including keeping a clean and orderly space
• Assist in preparing first class amenities (if applicable to location)
• Other duties as assigned

Education, Skill & Work Experience Requirements:

• Ability to learn the Etix Ticketing platform with efficiency and competency
• Strong leadership and communication skills
• Excellent customer service skills
• Basic computer skills
• Ability to work weekends and evenings
• Possess a well-spoken manner in personal communications
• Front desk, reservation, customer service experience preferred
• Self-motivation and attention to details
• Must be 18 or over

Work Environment:

• Majority of time spent in a ticket office setting
• Able to work in cold, snowy, or otherwise inclement winter weather
• Varied schedules requiring evenings, weekends, overtime, and holidays
• Able to stand for prolonged periods of time
• Able to stand and walk on uneven or unsteady surfaces aboard a moving train
• Time spent in and around active railroad yard(s)

What’s in it for you?

• Serve others and create a world of make believe and magic
• Great industry pay and a chance to build upon your theatre network and make lifelong connections
• Enrich and positively impact the experience for all - big and small
• Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates
• Catered meals for 5-show days
• Comp tickets for your friends and family
• Potential for end of season bonus

Working on THE POLAR EXPRESS Train Ride is unlike anything you will ever do. This immersive experience is entirely unique to Rail Events Productions. The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician. With a total cast, crew and front-of-house employees of 60-75 people onsite every day and the possibility of over 2,000 guests, our days can be chaotic. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company.

Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.

Qualifications: