Season Ticket Renewal & Growth Specialist

Playfly Sports; Boston (MA); On-site; USD 50,000 - 60,000; Full time

Job summary

Playfly Sports in Boston, MA is seeking a Service and Retention Representative to support season ticket members, drive renewal and upsell revenue, and manage a portfolio of accounts with a focus on delivering exceptional member service.

Reporting to the Manager, Membership Service, you will conduct proactive outreach by phone, email, and in-person meetings, renewals, upgrades, and upsell opportunities while maintaining accurate CRM records.

Qualifications

• Bachelor's degree preferred but not required.
• 1-2 years of ticket sales, account management, customer service, retention, or related experience preferred.
• Experience with ticketing software and customer relationship management programs preferred.

Responsibilities

• Manage an assigned portfolio of season ticket member accounts and achieve renewal and upsell goals.
• Build relationships with season ticket members and learn their needs.
• Execute proactive outreach by phone, email, text and in-person meetings.
• Identify opportunities to grow account value through upgrades and additional seats and experiences.
• Maintain accurate CRM records of activity, renewals and opportunities.

Skills

Relationship building

Renewal focus

Upsell selling

Communication skills

CRM proficiency

Account management

Time management

Problem solving

Education

Bachelor's degree

Tools

Ticketing software

CRM systems

Job description

Playfly Sports in Boston, MA is seeking a Service and Retention Representative to support season ticket members, drive renewal and upsell revenue, and manage a portfolio of accounts with a focus on delivering exceptional member service.

Reporting to the Manager, Membership Service, you will conduct proactive outreach by phone, email, and in-person meetings, renewals, upgrades, and upsell opportunities while maintaining accurate CRM records.