Season Ticket Growth & Member Experience Lead

St. Louis CITY SC; St. Louis (MO); On-site; USD 65,000 - 100,000; Full time

Job summary

St. Louis CITY SC is seeking a Senior Membership Sales & Service Executive to drive season ticket member retention, revenue growth, and long-term relationships. You will lead within the Membership Sales & Service team and oversee CITY2 initiatives and matchday experiences.

The role involves portfolio management, onboarding, coaching interns, and collaborating cross-functionally to deliver exceptional member and fan experiences.

Qualifications

• 3+ years of ticket sales, membership services, sports or related sales experience.
• Strong consultative sales and relationship-building skills.
• Ability to manage complex conversations and drive revenue opportunities.

Responsibilities

• Manage and grow a portfolio of Season Ticket Members focusing on retention and revenue.
• Achieve goals across retention, new sales, upselling, cross-selling and referrals.
• Build relationships through calls, emails, meetings, and events.

Skills

Ticket sales

Membership services

Relationship-building

Leadership

Communication

Tools

CRM systems

Ticketing platform

Job description

St. Louis CITY SC is seeking a Senior Membership Sales & Service Executive to drive season ticket member retention, revenue growth, and long-term relationships. You will lead within the Membership Sales & Service team and oversee CITY2 initiatives and matchday experiences.

The role involves portfolio management, onboarding, coaching interns, and collaborating cross-functionally to deliver exceptional member and fan experiences.