Season Ticket Renewal & Upsell Specialist

SportsTechJobs; Boston (MA); On-site; USD 50,000 - 60,000; Full time

Job summary

Playfly Sports seeks a Service and Retention Representative for the Boston Legacy FC. The role manages a portfolio of season ticket accounts, drives renewal and upsell revenue, and builds strong member relationships through proactive outreach by phone, email, text, and in-person meetings.

You will communicate benefits, pricing, deadlines, and options to support informed purchasing decisions while identifying opportunities to upgrade seats and add-ons. Team collaboration is key.

Qualifications

• Bachelor's degree preferred but not required.
• 1–2 years of ticket sales, account management, customer service, retention, or related experience preferred.
• Demonstrated ability to build customer relationships and meet renewal or revenue goals.

Responsibilities

• Manage an assigned portfolio of season ticket member accounts and achieve renewal and upsell goals.
• Build relationships with season ticket members and understand needs and usage.
• Proactively outreach by phone, email, text, and in-person meetings throughout the member lifecycle, focusing on renewals and upsell campaigns.
• Identify opportunities to upgrade seats and add-ons and communicate terms, pricing, and deadlines.
• Maintain accurate CRM records of activity, renewals, and outcomes.
• Support events and collaborate with multiple departments to ensure accurate account fulfillment.

Skills

Customer relationship management

Renewal and upsell

Communication (verbal and written)

Account management

Education

Bachelor's degree preferred

Tools

CRM software

Ticketing software

Job description

Playfly Sports seeks a Service and Retention Representative for the Boston Legacy FC. The role manages a portfolio of season ticket accounts, drives renewal and upsell revenue, and builds strong member relationships through proactive outreach by phone, email, text, and in-person meetings.

You will communicate benefits, pricing, deadlines, and options to support informed purchasing decisions while identifying opportunities to upgrade seats and add-ons. Team collaboration is key.