Box Office Student Staff

Case; Cleveland, Northern (OH, KY); Hybrid; USD 28,000 - 33,000; Full time

Job summary

Case Western Reserve University is seeking a Box Office Assistant for the Maltz Performing Arts Center. You will greet guests, assist with tickets, and provide friendly, informed service to ensure a positive experience from arrival through the event’s end.

Starting pay is $13.50 per hour, with opportunities for yearly raises. The position is on-site with flexible hours including nights and weekends, supporting events on weekdays and during weeknights.

Qualifications

• Excellent customer service and interpersonal skills.
• Friendly, welcoming, and professional demeanor.
• Strong verbal communication and active listening skills.
• Ability to remain calm, patient, and professional when handling difficult or unexpected situations.
• Ability to learn and follow Maltz Performing Arts Center and Case Western Reserve University policies and procedures.
• Ability to learn ticketing systems, event procedures, and venue operations.
• Ability to work independently while also functioning effectively as part of a team.
• Ability to manage multiple tasks and priorities in a busy event environment.

Responsibilities

• Serve as a welcoming, knowledgeable point of contact for guests at MPAC events.
• Assist guests with ticketing, questions, and general information.
• Prepare the box office and lobby for events and support operations.
• Handle transactions with accuracy and professionalism.
• Adapt to a variety of event schedules, including evenings, weekends, and weeknights.

Skills

Customer service

Interpersonal skills

Verbal communication

Active listening

Calm under pressure

Attention to detail

Learn policies & procedures

Ticketing systems

Multi-tasking

Team collaboration

Tools

Ticketing systems

Job description

Case Western Reserve University: STUDENT EMPLOYMENT: UGEN (STUDENT)

Location

Open Date

Aug 21, 2026

Description

The Box Office Assistant serves as a welcoming, knowledgeable, and professional point of contact for guests attending events at the Maltz Performing Arts Center (MPAC). As one of the first people guests encounter, this position plays an important role in creating a positive experience from the moment patrons arrive through the end of the event.

Box Office Assistants support event operations by preparing the box office and lobby, assisting guests with ticketing and general questions, addressing concerns, and providing excellent customer service.

Events take place on weekdays, weeknights, and weekends, and this position requires flexibility to work a variety of event schedules.

Starting salary: $13.50/hour with yearly raises
Federal Work Study Not Required
Hours: Flexible, Nights, Weekends
In-Person, on-site

What Success Looks Like

A successful Box Office Assistant helps every guest feel welcomed, informed, and taken care of. They are attentive to what is happening around them, communicate clearly, respond to problems quickly and professionally, and understand that they are an important part of the guest experience at the Maltz Performing Arts Center.

Qualifications

Excellent customer service and interpersonal skills.

Friendly, welcoming, and professional demeanor.

Strong verbal communication and active listening skills.

Ability to remain calm, patient, and professional when handling difficult or unexpected situations.

Ability to exercise good judgment and know when to resolve an issue independently and when to escalate it.

Strong attention to detail and accuracy when handling ticketing and financial transactions.

Ability to learn and follow Maltz Performing Arts Center and Case Western Reserve University policies and procedures.

Ability to learn ticketing systems, event procedures, and venue operations.

Ability to work independently while also functioning effectively as part of a team.

Ability to manage multiple tasks and priorities in a busy event environment.

Flexibility and willingness to assist with a variety of event-related duties.

Ability to work evenings, weekends, and varying event schedules.

• Ability to stand and remain active for extended periods during events.
• Previous customer service, box office, theater, performing arts, hospitality, or event experience is helpful but not required.

Application Process

Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.

Reasonable Accommodation Statement:
Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity by phone at 216.368.3066 or by email [e-mail] . Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.