SDR Manager: Hands-On Coach & Team Builder

DentalQore; American Fork (UT); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Comprehensive health benefits

Life insurance & supplemental benefits

401(k) with company match

PTO and paid holidays

Employee engagement events

Structured training & growth

Onsite gym

TopGolf corporate passes

Sundance Mountain passes

Fox Hollow Golf Club access

Breakroom snacks

Job summary

DentalQore is seeking an experienced SDR Manager to lead and develop our 10–20 strong appointment-setting team in American Fork, Utah. You will hire, onboard, coach, and manage day-to-day performance to build a consistently high-performing SDR group that feeds the sales pipeline.

This hands-on leadership role emphasizes coaching from within the operation—listening to calls, conducting role-plays, reviewing data, and driving measurable improvements in qualification and show rates.

Qualifications

• Experience managing SDRs or outbound teams.
• Proven success coaching to improve performance.
• Experience hiring, onboarding, training and developing sales staff.
• Strong outbound calling, qualification, objection handling, and appointment-setting fundamentals.
• Experience using CRM data, call recordings, and performance reports.
• Strong leadership, communication, organization, and problem-solving skills.
• Experience developing scripts, training materials, or coaching programs preferred.
• Experience in dental/healthcare/digital marketing helpful but not required.
• Full-time, in-office attendance in American Fork, Utah is required.

Responsibilities

• Build and maintain a hiring pipeline to staff the team with qualified SDRs.
• Interview, onboard, train, and develop new SDRs.
• Provide ongoing coaching on call quality, qualification, objection handling, and appointment setting.
• Listen to live and recorded calls and provide actionable feedback.
• Lead regular role-plays and skill-development exercises.
• Establish clear performance expectations and hold team members accountable.
• Track results across the SDR funnel (activity, appointments, show rate, qualification, sales acceptance, conversions).
• Identify performance gaps and create focused coaching or improvement plans.
• Partner with the Director of Sales to improve opportunity quality and alignment with sales.
• Build and refine scripts, processes, training materials, and performance standards.
• Create a culture of accountability, continuous improvement, collaboration, and healthy competition.

Skills

SDR leadership

Coaching

Hiring & onboarding

Outbound sales

CRM analytics

Communication

Training materials

Staff development

Cross-functional

Tools

CRM software

Call recording tools

Job description

DentalQore is seeking an experienced SDR Manager to lead and develop our 10–20 strong appointment-setting team in American Fork, Utah. You will hire, onboard, coach, and manage day-to-day performance to build a consistently high-performing SDR group that feeds the sales pipeline.

This hands-on leadership role emphasizes coaching from within the operation—listening to calls, conducting role-plays, reviewing data, and driving measurable improvements in qualification and show rates.