SDR Manager

DentalQore

American Fork (UT)

On-site

USD 85,000 - 110,000

Full time

6 days ago

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Benefits offered by this job

Comprehensive health benefits

Life insurance & supplemental benefits

401(k) with company match

PTO and paid holidays

Employee engagement events

Structured training & growth

Onsite gym

TopGolf corporate passes

Sundance Mountain passes

Fox Hollow Golf Club access

Breakroom snacks

Job summary

DentalQore is seeking an experienced SDR Manager to lead and develop our 10–20 strong appointment-setting team in American Fork, Utah. You will hire, onboard, coach, and manage day-to-day performance to build a consistently high-performing SDR group that feeds the sales pipeline.

This hands-on leadership role emphasizes coaching from within the operation—listening to calls, conducting role-plays, reviewing data, and driving measurable improvements in qualification and show rates.

Qualifications

Experience managing SDRs or outbound teams.
Proven success coaching to improve performance.
Experience hiring, onboarding, training and developing sales staff.
Strong outbound calling, qualification, objection handling, and appointment-setting fundamentals.
Experience using CRM data, call recordings, and performance reports.
Strong leadership, communication, organization, and problem-solving skills.
Experience developing scripts, training materials, or coaching programs preferred.
Experience in dental/healthcare/digital marketing helpful but not required.
Full-time, in-office attendance in American Fork, Utah is required.

Responsibilities

Build and maintain a hiring pipeline to staff the team with qualified SDRs.
Interview, onboard, train, and develop new SDRs.
Provide ongoing coaching on call quality, qualification, objection handling, and appointment setting.
Listen to live and recorded calls and provide actionable feedback.
Lead regular role-plays and skill-development exercises.
Establish clear performance expectations and hold team members accountable.
Track results across the SDR funnel (activity, appointments, show rate, qualification, sales acceptance, conversions).
Identify performance gaps and create focused coaching or improvement plans.
Partner with the Director of Sales to improve opportunity quality and alignment with sales.
Build and refine scripts, processes, training materials, and performance standards.
Create a culture of accountability, continuous improvement, collaboration, and healthy competition.

Skills

SDR leadership

Coaching

Hiring & onboarding

Outbound sales

CRM analytics

Communication

Training materials

Staff development

Cross-functional

Tools

CRM software

Call recording tools

Job description

SDR Manager

Location: American Fork, Utah
Schedule: Full-time, in office
Reports to: Director of Sales
Team: 10–20 Sales Development Representatives

About DentalQore

DentalQore is a website design and digital marketing company based in American Fork, Utah. We help dental practices grow through high-performing websites, SEO strategies, communication tools, and technology.

Our mission is simple: help people grow. That includes the dental practices we serve and the team members who make that growth possible. At DentalQore, we value positivity, accountability, collaboration, and continuous improvement.

About the Role

DentalQore is looking for an experienced SDR Manager to lead and develop our appointment-setting team.

You will oversee hiring, onboarding, coaching, and day-to-day performance for a team of 10–20 Sales Development Representatives. Your goal will be to build a well-trained and consistently performing team that generates qualified opportunities for our sales representatives.

This is a hands-on leadership role. You will listen to calls, lead coaching conversations and role-plays, review performance data, and work directly with representatives to improve their results. We are looking for someone who wants to lead from inside the operation, not solely from a dashboard.

What You’ll Do

Build and maintain a strong hiring pipeline to keep the team fully staffed with qualified representatives
Interview, onboard, train, and develop new SDRs
Provide ongoing coaching on call quality, qualification, objection handling, and appointment setting
Listen to live and recorded calls and provide clear, actionable feedback
Lead regular role-plays and skill-development exercises
Establish clear performance expectations and hold team members accountable fairly and consistently
Track results across the SDR funnel, including activity, appointments, show rate, qualification, sales acceptance, and downstream conversion
Identify performance gaps and create focused coaching or improvement plans
Partner with the Director of Sales to improve opportunity quality and alignment between the SDR and sales teams
Build and refine scripts, processes, training materials, and performance standards
Create a culture of accountability, continuous improvement, collaboration, and healthy competition

Who Thrives in This Role

You will do well here if you enjoy developing people, stay close to the daily work of your team, and believe effective coaching requires more than reviewing numbers.

We are looking for someone who is:

Comfortable working directly with representatives on calls, scripts, and role-plays
Clear and consistent when communicating expectations
Confident addressing performance concerns and holding people accountable
Skilled at identifying the cause of a performance gap and turning it into practical coaching
Organized and able to manage hiring, training, coaching, and daily operations
Focused on appointment quality as well as volume
Collaborative, adaptable, and motivated by measurable improvement

Education, Skills & Experience

Experience managing SDRs, appointment setters, inside sales representatives, or a similar outbound team is required
Demonstrated success improving individual and team performance through hands-on coaching
Experience hiring, onboarding, training, and developing sales employees
Strong understanding of outbound calling, qualification, objection handling, and appointment-setting fundamentals
Experience using CRM data, call recordings, and performance reports to guide decisions
Strong leadership, communication, organization, and problem-solving skills
Experience developing scripts, training materials, or coaching programs is preferred
Experience in dental, healthcare, digital marketing, or another service-based sales environment is helpful but not required
Full-time, in-office attendance in American Fork, Utah is required

What Success Looks Like

A fully staffed, trained, and consistently performing SDR team
Improving appointment show and qualification rates
More sales-accepted opportunities and downstream sales conversations
Measurable representative improvement through consistent coaching
Clear and accurate visibility into team performance
Strong alignment between the SDR and sales teams
Consistent accountability and timely management of performance concerns

Why Join DentalQore?

This is an opportunity to shape how an important team is hired, trained, coached, and developed while making a measurable impact on DentalQore’s growth.

As the sales organization grows, the right leader may have the opportunity to take responsibility for a larger team, additional managers, and broader sales-development operations.

If you enjoy building teams, developing people, improving processes, and seeing measurable results from your leadership, this role offers the opportunity to help build the foundation of a growing department.

Benefits