SDR/CSM - Medtech

High Flyers; Miami (FL); Hybrid; USD 45,000 - 55,000; Full time

Job summary

High Flyers in Miami invites a dynamic Sales Development & Customer Success professional to join a hybrid role. You will hunt for new business, nurture existing clients, and train customers remotely through product demos and onboarding sessions.

Ideal candidates have 1–3 years in B2B roles (SDR/BDR or CSM), with comfort in doing cold calls, demos, and video onboarding. Expect a blended on-site schedule part-time in Miami and strong commission potential.

Qualifications

• 1–3 years in a B2B role (SDR/BDR or CSM)
• Hybrid role: 2 days on-site in Miami
• Based in or near Miami, able to commute to the office 2 days a week

Responsibilities

• Sales Development: outbound prospecting to generate new leads in target markets
• Sales Development: qualify and convert inbound leads
• Customer Success: remote onboarding and product training for new clients
• Account Growth: drive renewals and upsell opportunities
• Support: handle level 1 tickets and ensure client satisfaction

Skills

Sales prospecting

Client onboarding

Product demos

Remote communication

Tools

CRM software

Video conferencing

Job description

About the Company

We are recruiting for a highly innovative European scale-up in the MedTech and SportTech ecosystem. They develop cutting-edge solutions combining connected hardware (high-precision biomechanical sensors) and a dedicated SaaS platform, used daily by physical therapists, specialized clinics, and elite sports clubs. Present in the US market for 2 years, the company is experiencing massive growth. You will join a close-knit and dynamic local team of 4 people based in the US (out of a 5-person global squad for this division), directly managed by Sarah, the Team Lead.

Your Role: 70% Sales Development & 30% Customer Success

This is a unique, hybrid role where you will both hunt for new business and nurture existing clients. The position is hybrid (2 days per week on-site at the Miami office).

Business Development (70%)

• Outbound Prospecting: Active cold calling and outreach to generate new leads in the physical therapy and sports performance markets.
• Inbound Management: Qualify and convert inbound leads coming through marketing efforts.

Customer Success & Account Management (30%)

• Remote Onboarding: Conduct product training and onboarding sessions for new clients via video calls.
• Account Growth: Drive renewals and identify upselling opportunities within your client portfolio.
• Support: Handle level 1 support tickets and ensure overall client satisfaction and product adoption.
• Experience: 1 to 3 years of experience in a B2B role, either as an SDR/BDR (Sales) or as a CSM (Customer Success).
• Versatility: You are as comfortable hunting and making cold calls as you are patiently training a client on a software/hardware product.
• Tech-Savvy & Remote-Ready: Highly comfortable conducting business, product demos, and onboarding sessions entirely over video.
• Location: Based in or near Miami, FL, and able to commute to the office 2 days a week.
• Variable/Commission: $30,000
• Total Target Earnings (OTE): $80,000+