SD Jr. Project Management Coordinator

Conterra Ultra Broadband; Whispering Oaks (NC); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Work/Life Balance

401K program

Job summary

Conterra Ultra Broadband is seeking a Service Delivery Junior Project Management Coordinator to coordinate customer orders for fiber services. You will act as the main point of contact across engineering, construction, installation, testing, and billing to ensure timely delivery and successful deployment.

The role requires strong communication, multitasking, and data-entry accuracy, with a preference for telecom carrier experience. A high school diploma is required, with a BS/BA preferred.

Qualifications

• Experience in coordinating complex projects and orders.
• Strong written and verbal communication skills.
• Ability to multitask and meet deadlines.
• Attention to detail and data accuracy.

Responsibilities

• Provide high-level coordination for fulfillment of customer orders.
• Serve as central contact between customer and engineering/construction teams.
• Plan and schedule deployment based on customer input and input from engineering.
• Coordinate cross-functional teams to deliver fiber services and complete installations.
• Document completed installations and close orders with billing.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular Charlotte, NC, US

6 days ago Requisition ID: 1611

Service Delivery Junior Project Management Coordinator

What you will be doing

• Provide high-level coordination for the fulfillment of customer orders for a facilities-based, telecommunications service provider. The Junior Project Management Coordinator is the central coordination point for the customer, working with other departments who perform construction, configuration, installation, testing, and customer cutover.
• Consulting with customers to confirm the services ordered and expected outcome and timing. Based on customer input and consultation with engineering departments, will create and implement a plan and schedule for deployment, acts as the single point of contact and is accountable for the completed installation of all services.
• Be able to juggle multiple client projects with constantly changing priorities. Communicate effectively with multiple departments during the order process and elevate orders that appear to be in jeopardy of missing their delivery date.
• Reviewing incoming orders and performing necessary data entry and communications to kick project off.
• Coordinate cross-functional teams to deliver fiber services and fulfillment technicians.
• Executing the installation with assistance from field services and fulfillment technicians.
• Documentation of the completed installation and closing order with billing department.
• Process all post-installation work including documentation for Day-2 operations.
• Guide and influence team members and business colleagues

What you will need

• Prior experience with a telecommunications carrier is a plus.
• Strong work ethic
• Communicate effectively and influence internal resources and customers at all experience levels.
• Ability to analyze and define problems, prioritize workflow, multitask, meet deadlines, and remain flexible.
• Ability to think through project dependencies and complexities to help find creative ways to solve potential problems.
• Good written and oral communication skills.
• Fast and accurate data entry skill.
• High school diploma or G.E.D; BS/BA preferred.

What we offer

• Core values that embody teamwork, integrity, and excellence
• A super talented team who values hard work, success, and fun :)
• Work/ Life Balance
• 401K program

Diversity & Inclusion

Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.