Scientific IT Support Engineer (Mac/Windows/Linux) – Onsite

A Square Group; Bethesda (MD); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Healthcare Benefits

Life Insurance

Disability Insurance

Paid Time Off

401k Matching

Employee Referral Bonus

Education Assistance

Learning & Development

Job summary

ASG in Bethesda, MD, seeks a Scientific Support Engineer to provide specialized IT support for lab and clinical staff across macOS, Windows, and Linux environments. The role emphasizes virtualization, networking, AV systems, and enterprise device management, ensuring reliable end-user computing.

The position offers on-site, full-time work with opportunities to grow into Tier 4 engineering, cybersecurity, and software development, while maintaining strong customer service and collaboration with

Qualifications

• Bachelor’s, Master’s or Doctorate in Engineering or Applied Science preferred; or an Associate degree with IT certifications plus relevant experience.
• 2+ years of relevant IT experience in NIH or government environment.
• Subject Matter Expert in Mac, Windows and Linux enterprise computing in an Active Directory domain environment.
• Experience supporting Microsoft 360 and enterprise IT environments.
• Strong customer service and communication skills; VIP support experience is a plus.

Responsibilities

• Handle IT tickets, track progress, and communicate with scientific users to ensure satisfaction.
• Inventory, document, and secure scientific equipment connected to computers and networks.
• Analyze requirements and implement solutions balancing scientific, functional, technical, and security needs.
• Assist scientists and vendors with deploying, configuring, troubleshooting, upgrading, and supporting equipment and software.
• Coordinate infrastructure requirements for new scientific equipment and software; draft knowledge articles.
• Lead or SME on projects; liaise with Network Operations to configure labs’ networks and firewalls.

Skills

MacOS expertise

Windows expertise

Linux expertise

Customer service

VIP support

Strong communication

Education

Bachelor’s/Master’s/Doctorate in Engineering or Applied Science

Associate degree in IT related field

Tools

ServiceNow

MS 360

JAMF

Intune

Absolute

SCCM / Microsoft Configuration Manager

Ivanti

Bomgar

BigFix

Active Directory

Job description

ASG in Bethesda, MD, seeks a Scientific Support Engineer to provide specialized IT support for lab and clinical staff across macOS, Windows, and Linux environments. The role emphasizes virtualization, networking, AV systems, and enterprise device management, ensuring reliable end-user computing.

The position offers on-site, full-time work with opportunities to grow into Tier 4 engineering, cybersecurity, and software development, while maintaining strong customer service and collaboration with