On-Site Desktop Support Engineer – Windows & Mac

Laudio; Burlington (MA); Presencial; USD 46 000 - 66 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health, dental, and vision insurance

Company paid life Insurance

401(k) with company match

Paid time off and parental leave

Employee assistance program

Headspace and Airvet wellness programs

Resumo da oferta

Ascend Learning, LLC in Burlington, MA is seeking a Desktop Support Engineer to join our on-site IT team. You will provide tier 1–3 technical support, troubleshoot Windows and Apple hardware, and coordinate with shared services for complex issues.

The role focuses on rapid incident resolution, account management in Active Directory, and end-user desktop provisioning, with a strong emphasis on customer service and cross-team collaboration. On-site only.

Qualificações

• High school diploma or GED required; Bachelor's degree in a computer related field or equivalent work experience preferred.
• 2+ years experience providing Deskside/Phone Support for Windows and Apple hardware and applications.
• Experience installing software and hardware, upgrading hardware, troubleshooting and repairing PCs in a corporate environment.

Responsabilidades

• Close all tickets within SLA/OLA.
• Create and manage Active Directory accounts.
• Perform minor desktop hardware repair for Windows and Apple equipment.
• Coordinate timely repair of PC equipment under vendor maintenance.
• Diagnose and resolve end-user network, printer, and email issues.
• Deliver, set up and configure Windows and Apple desktop hardware and peripherals.
• Provide remote user problem resolution via phone or desktop sharing.
• Contribute to IT projects (migrations, rollouts, upgrades) focusing on Endpoint Security.
• Identify and resolve tier 1–3 problems and document solutions.
• Assist in creating end-user FAQs.

Conhecimentos

Deskside/Phone Support

Windows & Apple hardware

Mobile device troubleshooting

Office applications proficiency

Strong communication

Active Directory management

Formação académica

Bachelor's degree in computer-related field

Ferramentas

Active Directory

Desktop sharing software

Descrição da oferta de emprego

Ascend Learning, LLC in Burlington, MA is seeking a Desktop Support Engineer to join our on-site IT team. You will provide tier 1–3 technical support, troubleshoot Windows and Apple hardware, and coordinate with shared services for complex issues.

The role focuses on rapid incident resolution, account management in Active Directory, and end-user desktop provisioning, with a strong emphasis on customer service and cross-team collaboration. On-site only.