Onsite IT Support Technician (Windows/macOS) – Frederick, MD

BRMi; Frederick (MD); On-site; USD 40,000 - 57,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Employer-Paid Life Insurance

Employer-Paid Short-Term and Long-Term

401(k)

Paid Time Off including Vacation/Sick/

Educational Assistance

Job summary

BRMi is seeking a Desktop Support Technician to provide full-time, on-site IT support at a federal scientific research facility in Frederick, Maryland. You will install, configure, maintain, and troubleshoot desktop hardware, software, and peripherals to support daily operations across a large campus.

You will assist end users, set up equipment, and document activities in the ticketing system while delivering timely and dependable IT support with strong customer service skills.

Qualifications

• High school diploma or equivalent required.
• Basic knowledge of Windows and macOS operating systems.
• Familiarity with desktop/hardware, printers, monitors and peripherals.
• Understanding of software installation, configuration and troubleshooting.
• Ability to diagnose routine issues and document steps clearly.
• CompTIA A+ certification preferred; willingness to obtain Public Trust clearance.

Responsibilities

• Install, configure, and maintain desktop PCs, laptops, monitors, printers, and peripherals.
• Set up computing equipment per procedures and end-user needs.
• Troubleshoot Windows and macOS hardware/software issues using a methodical approach.
• Document service requests, steps taken, and resolutions in the ticketing system.
• Provide timely, professional end-user support and customer service.
• Collaborate with IT staff to resolve issues and complete tasks.
• Follow IT policies and procedures and maintain dependable attendance.

Skills

Customer service

Communication

Troubleshooting

Technical documentation

Team collaboration

Attention to detail

Education

High school diploma or equivalent

CompTIA A+ certification (preferred)

Tools

Windows

macOS

Printers

Monitors

Peripheral devices

Job description

BRMi is seeking a Desktop Support Technician to provide full-time, on-site IT support at a federal scientific research facility in Frederick, Maryland. You will install, configure, maintain, and troubleshoot desktop hardware, software, and peripherals to support daily operations across a large campus.

You will assist end users, set up equipment, and document activities in the ticketing system while delivering timely and dependable IT support with strong customer service skills.