School Transportation Dispatcher: Route & Safety Coordinator

Durham School Services; Beach Park (IL); On-site; USD 34,000 - 37,000; Full time

Job summary

Durham School Services in Warrenville, Illinois, is seeking a Dispatch Supervisor to manage daily driver and bus staff assignments, ensuring full route coverage, timely service, and safe operations. The role requires strong communication, routing knowledge, and the ability to handle emergencies and customer inquiries in a fast-paced environment.

High school diploma or GED and prior dispatch experience preferred.

Qualifications

• High school diploma or GED is required.
• Dispatch experience preferred.
• Knowledge of surrounding geographic area for routing.
• Ability to communicate effectively in fast-paced environments.
• Ability to read and interpret documents from customers and team members.
• Ability to work independently and under pressure.
• Ability to operate two-way and emergency radio systems.

Responsibilities

• Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.
• Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.
• Communicates all relevant details of driving assignments to drivers to ensure proper execution.
• Assist drivers with routing directions and directs them to perform special services when required.
• Recommends appropriate disciplinary action for part-time staff for violations of company policies.
• Responds to emergency calls and coordinates replacement buses and drivers.
• Notifies District and building personnel of changes in route assignments, emergencies, or disruptions to service.
• Maintains route documentation and records for compliance and reliability.
• Coordinates vehicle service and repairs to assure uninterrupted service delivery.
• Maintains dispatch procedures and handles customer concerns professionally.
• Escalates unresolved issues to management as appropriate.
• Exhibits ethical standards and reports suspicious behavior.

Skills

Dispatch experience

Geographic routing knowledge

Communication skills

Reading comprehension

Multitasking under pressure

Two-way radio operation

Education

High school diploma or GED

Job description

Durham School Services in Warrenville, Illinois, is seeking a Dispatch Supervisor to manage daily driver and bus staff assignments, ensuring full route coverage, timely service, and safe operations. The role requires strong communication, routing knowledge, and the ability to handle emergencies and customer inquiries in a fast-paced environment.

High school diploma or GED and prior dispatch experience preferred.