Dispatcher

Durham School Services; Beach Park (IL); On-site; USD 34,000 - 37,000; Full time

Job summary

Durham School Services in Warrenville, Illinois, is seeking a Dispatch Supervisor to manage daily driver and bus staff assignments, ensuring full route coverage, timely service, and safe operations. The role requires strong communication, routing knowledge, and the ability to handle emergencies and customer inquiries in a fast-paced environment.

High school diploma or GED and prior dispatch experience preferred.

Qualifications

• High school diploma or GED is required.
• Dispatch experience preferred.
• Knowledge of surrounding geographic area for routing.
• Ability to communicate effectively in fast-paced environments.
• Ability to read and interpret documents from customers and team members.
• Ability to work independently and under pressure.
• Ability to operate two-way and emergency radio systems.

Responsibilities

• Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.
• Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.
• Communicates all relevant details of driving assignments to drivers to ensure proper execution.
• Assist drivers with routing directions and directs them to perform special services when required.
• Recommends appropriate disciplinary action for part-time staff for violations of company policies.
• Responds to emergency calls and coordinates replacement buses and drivers.
• Notifies District and building personnel of changes in route assignments, emergencies, or disruptions to service.
• Maintains route documentation and records for compliance and reliability.
• Coordinates vehicle service and repairs to assure uninterrupted service delivery.
• Maintains dispatch procedures and handles customer concerns professionally.
• Escalates unresolved issues to management as appropriate.
• Exhibits ethical standards and reports suspicious behavior.

Skills

Dispatch experience

Geographic routing knowledge

Communication skills

Reading comprehension

Multitasking under pressure

Two-way radio operation

Education

High school diploma or GED

Job description

Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.

Responsibilities

• Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.
• Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.
• Communicates all relevant details of driving assignments to drivers to ensure proper execution.
• Assist drivers with routing directions and directs them to perform special services when required.
• Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies.
• Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
• Notifies District and building personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
• Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.
• Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
• Maintains high compliance to dispatch standard operating procedures.
• Handles customer concerns and requests for information in an expeditious and professional manner.
• Escalates unresolved issues to management as appropriate.
• Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
• Other duties as assigned

Company name is: Durham School Services

$25.00- $27.00/hr

Qualifications

• High school diploma or GED
• Previous dispatch experience is preferred;
• Knowledge of surrounding geographic area to ensure effective and efficient routing. Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.
• Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).
• Ability to read and interpret documents and instructions from customers and other team members
• Ability to perform work activities requiring cooperation and instruction
• Ability to function in a fast-paced environment, under substantial pressure
• Ability to work within the appropriate level of independence
• Ability to problem solve
• Ability to operate two-way and emergency radio systems