Dispatcher

Auxilio; Romulus, Northern (MI, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Auxilio is seeking a School Transportation Dispatcher to coordinate daily student transportation operations, ensuring safe, timely bus service. You will serve as the central communication point between drivers, school staff, parents, and transportation management.

Responsibilities include scheduling routes, monitoring real-time performance, and maintaining transportation logs, with emphasis on safety, compliance, and efficient communication.

Qualifications

• High school diploma or equivalent required.
• CDL-B license required.
• Experience with Poly Plot routing software required.
• Strong communication and customer-service skills essential.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency (routing software, email, spreadsheets).
• Ability to remain calm under pressure.

Responsibilities

• Schedule, assign, and adjust bus routes, trips, and driver assignments.
• Monitor real-time bus operations for on-time performance and route coverage.
• Track driver attendance and arrange substitutes as needed.
• Maintain route sheets, student lists, and transportation logs.
• Serve as main contact for drivers and school staff.
• Communicate delays, incidents, or schedule changes to stakeholders.
• Ensure compliance with state pupil transportation regulations and district policies.
• Use routing and dispatch software to update schedules and generate daily reports.

Skills

CDL-B

Poly Plot

Dispatching

Communication

Multitasking

Customer service

GPS

Radio systems

Microsoft Excel

Education

High school diploma

Equivalent qualification

Tools

Poly Plot routing software

Job description

Description

The School Transportation Dispatcher coordinates and oversees daily student transportation operations, ensuring safe, timely, and efficient bus service. This role serves as the central communication point between drivers, school staff, parents, and transportation management.

Daily Operations

• Schedule, assign, and adjust bus routes, trips, and driver assignments as needed.
• Monitor real-time bus operations to ensure on-time performance and route coverage.
• Track driver attendance and arrange substitutes when necessary.
• Maintain up-to-date route sheets, student lists, and transportation logs.

Communication & Coordination

• Serve as the primary contact for drivers, providing instructions and updates throughout the day.
• Communicate with school administrators, parents, and district staff regarding delays, incidents, or schedule changes.
• Relay information between transportation management and drivers, including emergency messages or weather-related updates.

Safety & Compliance

• Monitor radio communication to respond promptly to emergencies or incidents.
• Document accidents, breakdowns, and disciplinary issues according to district and state guidelines.
• Assist in ensuring compliance with state pupil transportation regulations and district policies.

Administrative Duties

• Use routing and dispatch software to update routes, attendance, and driver schedules.
• Prepare daily reports on operations, mileage, incidents, and driver logs.
• Maintain files related to transportation operations, student ridership, and communication logs.

Requirements

Qualifications

Required

• High school diploma or equivalent.
• Must have a valid CDL-B.
• Must have Poly Plot routing software experience.
• Strong communication and customer-service skills.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency (routing software, email, spreadsheets).
• Ability to remain calm and effective under pressure.

Preferred

• Experience in school transportation, dispatching, or related fields.
• Knowledge of local geography and school district boundaries.
• Familiarity with two-way radio systems and GPS tracking tools.

Key Skills

• Strong organizational and problem-solving abilities
• Attention to detail
• Clear verbal communication
• Decision-making under time constraints
• Customer-service orientation
• Ability to work independently and as part of a team