School Safety Dispatcher & Communications Lead

Gwinnett County Public Schools; Georgia; On-site; USD 38,000 - 52,000; Full time

Job summary

Gwinnett County Public Schools is seeking a Dispatcher for the Department of Safety and Security to support law enforcement officers and district personnel. You will receive and dispatch field units, monitor communications and cameras, and route calls efficiently.

The role requires strong communication, organization, and data-entry skills, with GCIC familiarity preferred. You will work closely with school staff and external agencies to ensure campus safety and student well‑being.

Qualifications

• HS Diploma or GED required.
• 2 years experience in customer service or a professional environment required.
• Experience in a school system preferred.
• GCIC certification preferred.

Responsibilities

• Provide dispatcher duties for safety and security of GCPS. <br>Perform dispatcher duties for the Department of Safety and Security.
• Receive and dispatch field units via radios and/or telephone systems.
• Monitor school camera systems and operate communications equipment.
• Determine priority level and log data for dispatch purposes.
• Notify on-call personnel of call-outs and assignments.
• Coordinate with reunification team and other designated personnel as needed.
• Answer emergency and non-emergency calls from the public for officers.
• Record and document all requests for law enforcement assistance.
• Maintain general clerical duties for the department.
• Access and verify data across CAD, GCPS Portal, and student databases.
• Represent the department professionally in written and oral communications.
• Maintain good relations with district personnel, parents, students, and other agencies.

Skills

Effective communication

Organizational skills

Follow instructions

Document interpretation

GCIC terminal

Office equipment

Phone etiquette

Data entry

Record keeping

Judgment & priorities

Work under pressure

MS Office familiarity

Education

HS Diploma or GED

Job description

Gwinnett County Public Schools is seeking a Dispatcher for the Department of Safety and Security to support law enforcement officers and district personnel. You will receive and dispatch field units, monitor communications and cameras, and route calls efficiently.

The role requires strong communication, organization, and data-entry skills, with GCIC familiarity preferred. You will work closely with school staff and external agencies to ensure campus safety and student well‑being.