911 Communication Officer (Dispatcher)

Gwinnett County Police Department; Lawrenceville (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible Spending Accounts for Medical and Dependent Care

Basic, Optional, and Dependent Life Insurance

Short-Term and Long-Term Disability

On-site Medical Wellness Center

Tuition Reimbursement

Retirement Benefits

Job summary

The Gwinnett County Police Department is seeking a Communications Officer responsible for answering both emergency and non-emergency calls and dispatching necessary units. This role is critical in ensuring public safety and requires a high school diploma along with two years of relevant experience in a fast-paced environment.

Applicants must be able to enter the Communications Academy and possess strong communication skills. This position operates 24/7 and offers a comprehensive benefits package.

Qualifications

• Two years of work experience in a fast-paced environment, preferably in customer service or telecommunications.
• Must enter the Communications Academy.

Responsibilities

• Answer 911 and non-emergency calls from the public.
• Operates emergency communication systems, including computers and radios.
• Participates in coordinating emergency responses.
• Accesses computer systems and databases.
• Testifies in court.

Skills

Operating a computer and applicable software

Typing/Data Entry/Transcription

Maintaining logs

Evaluating urgency of calls

Communication/interpersonal skills

Education

High School Diploma or G.E.D.

Job description

The Gwinnett County Police Department is a nationally accredited and rapidly growing police agency located in the Northeastern quadrant of the Atlanta Metropolitan area. The Communications Section is responsible for answering both emergency and non-emergency calls for service. The Communications Officer assigned to this area also dispatch Police, Fire, and Emergency Medical Units. Due to the nature of the job, the center is in operation 24 hours a day 365 days per year.

Benefits Offered

• Flexible Spending Accounts for Medical and Dependent Care
• Basic, Optional and Dependent Life Insurance
• Short-Term and Long-Term Disability
• On-site Medical Wellness Center
• 12 holidays per year
• Annual leave (vacation): 13 days/year at hire; ascending thereafter
• Sick leave: 13 days/year
• Wellness Incentive Programs
• Annual Wellness Fair
• 529 College Savings Plan
• Longevity Pay after 3 years (full-time status)
• Tuition Reimbursement after 2 years (full-time status)
• Employee assistance program
• Uniforms and equipment furnished
• Employee discount programs
• Retirement Benefits include:
  • Defined Contribution Retirement Plan
    • Employees can choose a contribution rate of 2.5%, 5.0%, or 7.5%
    • Gwinnett County will contribute 7.0% of your pensionable earnings per pay period
    • Employee fully vested in 5 years
    • Employee can retire when age 55 and age plus years of service equals 65
  • Deferred Compensation Plan
    • If you contribute at least 2.5% of your base pay to the 457(b) plan, Gwinnett County will contribute an additional 1% to your Defined Contribution Retirement Plan

Job Description

EXAMPLE OF DUTIES: TYPICAL CLASS ESSENTIAL DUTIES: (These duties are a representative sample; position assignments may vary.)

• Answers 911/emergency and non-emergency calls from the public for police, fire, and emergency medical services (EMS) response and codes all requests for Police, Fire and EMS assistance. Gives lifesaving and pre-arrival instructions to callers in emergency situations and maintains appropriate logs.
• Operates emergency communication systems simultaneously, to include: Computers, radios, and phones.
• Participates in coordinating emergency responses and assistance from external agencies.
• Accesses a variety of computer information systems and databases to retrieve, verify, and enter data.
• Testifies in court.
• Performs other duties of a similar nature or level.

Qualifications

• High School Diploma, or G.E.D.;
• Two (2) years of work experience in a fast paced environment (preferably in a customer service or telecommunications environment)
• Must enter the Communications Academy.

Knowledge

• Customer service principles;
• Standard office equipment;
• Map reading methods.

Skills

• Operating a computer and applicable software;
• Typing/Data Entry/Transcription;
• Maintaining logs;
• Operating standard office equipment;
• Evaluating the urgency of calls and taking appropriate action;
• Strong ability to convey assertive, yet calm, response in emergency situations;
• Above average communication/interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Physical Requirements

• Reaching, extensive sitting, fingering, grasping, talking, hearing, seeing and repetitive motions.
• Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Incumbents may be subjected to poor ventilation, workspace restrictions, intense noises, disruptive people, EXCESSIVELY HIGH LEVELS OF STRESS FOR EXTENDED PERIODS OF TIME DUE TO NATURE OF EMERGENCY CALL CENTER ACTIVITY.
• May require: 24 hour on call assignment, overtime, or working weekends, holidays, 10-hour, 12-hour, and rotating shifts.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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