Dispatcher - Grant Funded Position - Day Shift

Gwinnett County Public Schools; Georgia; On-site; USD 38,000 - 52,000; Full time

Job summary

Gwinnett County Public Schools is seeking a Dispatcher for the Department of Safety and Security to support law enforcement officers and district personnel. You will receive and dispatch field units, monitor communications and cameras, and route calls efficiently.

The role requires strong communication, organization, and data-entry skills, with GCIC familiarity preferred. You will work closely with school staff and external agencies to ensure campus safety and student well‑being.

Qualifications

• HS Diploma or GED required.
• 2 years experience in customer service or a professional environment required.
• Experience in a school system preferred.
• GCIC certification preferred.

Responsibilities

• Provide dispatcher duties for safety and security of GCPS. <br>Perform dispatcher duties for the Department of Safety and Security.
• Receive and dispatch field units via radios and/or telephone systems.
• Monitor school camera systems and operate communications equipment.
• Determine priority level and log data for dispatch purposes.
• Notify on-call personnel of call-outs and assignments.
• Coordinate with reunification team and other designated personnel as needed.
• Answer emergency and non-emergency calls from the public for officers.
• Record and document all requests for law enforcement assistance.
• Maintain general clerical duties for the department.
• Access and verify data across CAD, GCPS Portal, and student databases.
• Represent the department professionally in written and oral communications.
• Maintain good relations with district personnel, parents, students, and other agencies.

Skills

Effective communication

Organizational skills

Follow instructions

Document interpretation

GCIC terminal

Office equipment

Phone etiquette

Data entry

Record keeping

Judgment & priorities

Work under pressure

MS Office familiarity

Education

HS Diploma or GED

Job description

License and Certification Qualifications:

• Georgia Crime Information Center (GCIC) certification Preferred

Education Qualifications:

• H.S. Diploma or General Education Degree or equivalent Required

Experience Qualifications:

• 2 years experience in customer service or a professional environment Required
• Experience in a school system Preferred

Skills Qualifications:

• Ability to communicate with others in an effective and tactful manner
• Strong organizational skills
• Ability to follow oral and written instructions quickly and accurately
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals (i.e
• General Directive Manual, GCIC Manual, etc.)
• General knowledge of all office machines
• Excellent telephone techniques
• Strong computer data entry skills
• Ability to keep detailed and accurate records
• Ability to use judgment and decision-making skills to evaluate situations and establish priorities
• Ability to work well under pressure
• Knowledgeable in basic computer applications including the Microsoft Office Suite
• Ability to become certified as GCIC terminal operator
• Ability to act as a representative of Gwinnett County Public Schools

Primary Responsibilities:

Provide support to law enforcement officers and district personnel by performing dispatcher duties to ensure the safety and security of students and employees of Gwinnett County Public Schools (GCPS).

• Perform all dispatcher duties for the Department of Safety and Security.
  • Receive and dispatch field units via radios and/or telephone systems.
  • Monitor camera systems within the school system, including 800 and 400 radios used by officers and schools.
  • Operate communication systems including computers, radios, and telephones.
  • Determine and assign the level of priority of the call and enter the data into system for dispatch purposes.
  • Report malfunctioning equipment to appropriate personnel.
  • Notify on-call personnel of call-outs and assignments.
  • Notify designated personnel (i.e. reunification team) responsible at each school for catastrophic emergencies via Lotus Notes e-mail, if needed.
  • Answer emergency and non-emergency telephone calls from the public for school system law enforcement officers .
  • Response and code all request for law enforcement officers.
• Perform general clerical duties for the Department of Safety and Security.
  • File department documents and materials and operate routine office machinery.
  • Maintain appropriate logs for the Department of Safety and Security.
  • Access a variety of computer information systems and databases to retrieve, verify, and enter data (i.e. Computer Aided Dispatch (CAD), GCPS Portal, student databases, etc.).
• Assist with communications for the Department of Safety and Security.
  • Represent the department professionally in all aspects of written and oral communication.
  • Communicate to customers via the radio, telephone, written, and in person, in a professional and businesslike manner according to department procedures.
  • Cooperate and maintain a positive relationship with other district personnel inside and outside the department as well as parents, students, and other law enforcement agencies.
• Utilize telecommunications equipment courteously in the efficient operation of the district.
• Route incoming and outgoing correspondence accurately.
• Cooperate with and maintain a positive relationship with all other school system employees.
• Work as required after normal hours.
• Perform other duties as assigned.

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit for extended periods of time. The employee is also required to talk, hear, stand, and walk. The employee may be required to use hands to touch, handle, feel, and/or reach. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. The employee is required to operate a motor vehicle in performance of duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.