Public Safety IT Systems Lead | 24/7 On-Call

Gwinnett County Government; Georgia; On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health coverage

Wellness program

Onsite wellness center

Longevity pay

Tuition reimbursement

Job summary

Gwinnett County Government is seeking an IT Systems Supervisor to manage daily tickets for Public Safety applications, oversee operations, and support critical CAD/RMS environments. The role includes supervising staff, coordinating projects, and ensuring security compliance.

The position requires a Bachelor's degree, seven years of related experience, and GCIC certifications within six months. On-call rotations and fingerprinting are required.

Qualifications

• Bachelor's degree in a related field and seven years of progressively responsible programming and systems experience.
• Proficiency in reporting and data visualization; Power BI or ESRI experience preferred.
• Two-year minimum using SQL Management Studio; SSRS or SSIS is a plus.
• Must obtain GCIC certifications within six months of hire.
• Ability to work independently with customers and gather requirements.
• Valid Driver's License and fingerprinting required.

Responsibilities

• Supervises Public Safety IT staff and oversees daily team operations, priorities, and service delivery.
• Oversees support, administration, availability, and performance of mission-critical Public Safety systems (CAD, RMS, databases, mobile apps).
• Oversees service desk activities, incident response, system maintenance, and technical support.
• Leads and coordinates small- and large-scale Public Safety technology projects, system implementations, upgrades.
• Manages workloads, schedules, performance evaluations, training, and other supervisory duties.
• Develops inter-agency agreements and coordinates data sharing and technology services.
• Maintains technical documentation for system integrations and vendor interfaces.
• Ensures compliance with CJIS/GCIC requirements and county cybersecurity standards.
• Coordinates with agencies, IT leadership, vendors, and teams to resolve issues.
• Coordinates 24/7 on-call support for critical outages and incidents.

Skills

Public Safety IT supervision

Data visualization

Power BI

ESRI

SQL Management Studio

GCIC certification

On-call support

Education

Bachelor's degree in a related field

Tools

SSRS

SSIS

Power BI

ESRI

Job description

Gwinnett County Government is seeking an IT Systems Supervisor to manage daily tickets for Public Safety applications, oversee operations, and support critical CAD/RMS environments. The role includes supervising staff, coordinating projects, and ensuring security compliance.

The position requires a Bachelor's degree, seven years of related experience, and GCIC certifications within six months. On-call rotations and fingerprinting are required.