Dispatcher - Transportation Dept

Gwinnett County Public Schools; Georgia; On-site; USD 32,000 - 46,000; Full time

Job summary

Gwinnett County Public Schools is seeking a Dispatcher for the Transportation Department at the Service Center to manage radio communications, route changes, and driver coordination in a fast-paced environment.

Requirements include a High School Diploma or equivalent, 2 years of bus-driving experience (district experience preferred), and the ability to work under pressure, communicate clearly via radio, and use Microsoft Office; a CDL is preferred.

Qualifications

• HS diploma or equivalent required.
• 2 years of experience as a bus driver required.
• Experience within the district preferred.
• CDL preferred

Responsibilities

• Provide communications support for radio network.
• Verify information during bus breakdowns, emergencies, and crises.
• Assist drivers; communicate with 911 operators to relay action plans.
• Process route changes and coordinate with supervisors on adjustments.
• Support local schools with route issues and bus tracking.
• Perform administrative functions for the Transportation Department.

Skills

Two-way radio communication

GCPS policies knowledge

District locations knowledge

Office procedures

Microsoft Office

Emergency coordination with 911

Under pressure problem solving

Communication clarity

FCC compliance awareness

Education

High School Diploma

Tools

Microsoft Office

Job description

Dispatcher - Transportation Dept JobID: 103943

• Position Type: Transportation/Dispatcher
• Date Posted: 8/20/2026
• Location: Service Center
• Date Available: 09/21/2026

Job Code: Dispatcher - 030155 Standard Hours: 40 Department: Transportation Dept - 272580 Empl Class: NA

Minimum Salary: $31,576.00/Annually Maximum Salary: $45,659.00/Annually Scheduled Days: 190 Target Openings: 1

License and Certification Qualifications:

• Commercial Driver's License (CDL Preferred)

Education Qualifications:

• H.S. Diploma or General Education Degree or equivalent Required

Experience Qualifications:

• 2 years of experience as a bus driver Required
• Experience within the district Preferred

Skills Qualifications:

• Ability to speak clearly and effectively using a two-way radio system
• Knowledge of Gwinnett County Public Schools (GCPS) and Transportation Department policies and procedures
• Knowledge of district locations, roads, and support facilities
• Ability to work under pressure to analyze and prioritize situations, meet deadlines, resolve problems, and address emergencies
• Knowledge of general office practices
• Ability to utilize Microsoft Office systems
• Can work well under pressure and can coordinate information with 911 personnel in emergency situations

Primary Responsibilities:

• Provide communications support for radio network.
  • Assist with ensuring drivers are compliant with Federal Communications Commission (FCC) regulations and district guidelines.
  • Report radio network infractions to appropriate personnel.
  • Report radio network mechanical problems to appropriate personnel.
  • Assist driver with problems, within scope of responsibility.
  • Communicate with calmness, patience, empathy, and understanding, as the situation dictates.
  • Display flexibility when appreciating different and opposing perspectives concerning an issue, adapting varying approaches as the requirements of a situation change, and changing easily as needs arise.
• Verify appropriate information during bus breakdowns, emergency medical, and crisis situations.
• Assist with the problem from beginning to end while continuing to service other drivers as necessary.
• Provide solutions, within the scope of responsibility, as situations occur.
• Communicate with appropriate 911 operators to relay an appropriate action plan for the situation.
• Communicate necessary route adjustments as directed.
  • Process route changes made by supervisors.
• Provide assistance to local schools with route issues.
  • Assist with searches for lost students, tracking late or "no show" buses, reporting routine bus problems as they occur, and other issues that may occur.
• Perform administrative functions for the Transportation Department.
  • Daily sort, review, and enter all data collected via the radio.
  • Maintain the dispatch log.
  • Complete various assigned projects.
• Work irregular schedules as needed.
  • When called upon, work past scheduled hours and report for duty as needed.
  • Work nights and weekend duty as assigned.
• Demonstrate teamwork within the department.
  • Act in a cooperative, supportive manner with team members within the department, division, and district.
  • Assist team members during emergency routing situations.
  • Support supervisors and managers to ensure that drivers who are assigned sub routes are notified in a timely manner.
• Perform other duties as assigned.

Physical Demands: While performing the duties of this job, the employee is frequently required to sit for extended periods of time. The employee is also required to talk, hear, stand, and walk. The employee may be required to use hands to touch, handle, feel, and/or reach. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. The employee is required to operate a motor vehicle in performance of duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.