Education Technology & Help Desk Specialist

Orleans Southwest; Hardwick (VT); On-site; USD 50,000 - 65,000; Full time

Job summary

Orleans Southwest Supervisory Union in Hardwick, Vermont is seeking a dynamic Technology Specialist. The position is full-time, year-round and comes with excellent benefits and generous paid time off.

The successful candidate will troubleshoot basic tech issues and support Windows, macOS, iOS, and Chrome OS, plus Google Suite for Education. Responsibilities include hardware maintenance and upgrades, AV device upkeep, help desk tickets, staff training, and documenting solutions.

Qualifications

• Must have reliable transportation to report to all locations.
• Must pass a full background check.
• At least 5 years of relevant experience preferred.
• Associate degree preferred.
• Citizenship, residency or work visa required.

Responsibilities

• Provide maintenance, diagnosis, and repair hardware. Install software and perform upgrades. Contact vendors for warranty issues. Maintain records of repairs and replacements.
• Install, configure, and support specialized application software/subscriptions, including software for State assessments.
• Manage peripherals.
• Maintain projectors and other AV devices, including changing bulbs and resetting hours, cleaning air filters, updating firmware if required, etc.
• Manage and support shared use carts and computer stations, including periodic straightening out of cabling and cleaning.
• Reboot or restart network devices as needed based on training.
• Ensure that updates to AntiVirus/Malware software are in place.
• Maintain inventory of devices and software, including yearly verification of equipment location.
• Update records and documentation as needed.
• Reset passwords for users as needed.
• Assist staff with training in how to use technology for basic tasks like email, document creation, and accessing accounts.
• Process tickets in the Help Desk system promptly, including documenting how an issue was solved. Keep staff informed of likely timelines if an issue can’t be solved quickly. Escalate issues promptly when necessary.
• Prepare written documentation and share with staff as appropriate.
• Strive to maintain work areas in a neat and orderly manner.
• Report abuse or damage to the IT Manager, principal or other personnel, as directed.
• Help to prepare the “image” for computer updates and perform imaging as directed.
• Perform other computer or network tasks and projects assigned by the IT Manager or designee.

Skills

Troubleshooting

Multi-OS support

Google Workspace

Policy compliance

Technical communication

Independent worker

Willing to learn

Education

Associate degree

Tools

Google Suite for Education

Job description

Orleans Southwest Supervisory Union in Hardwick, Vermont is seeking a dynamic Technology Specialist. The position is full-time, year-round and comes with excellent benefits and generous paid time off.

The successful candidate will troubleshoot basic tech issues and support Windows, macOS, iOS, and Chrome OS, plus Google Suite for Education. Responsibilities include hardware maintenance and upgrades, AV device upkeep, help desk tickets, staff training, and documenting solutions.