School IT Support Technician - Help Desk & Classroom Tech

Renbrook School; West Hartford (CT); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Comprehensive benefits

Tuition remission

Retirement plans

Health insurance

Life insurance

Disability protection

Job summary

Renbrook School in West Hartford, CT is seeking a full-time IT Support Technician for the 2026-2027 school year. The role provides front-line support for Windows devices, Microsoft 365 apps, classroom tech, printers, and A/V equipment, reporting to the Director of Technology.

Ideal candidates have strong Windows knowledge, customer service skills, and the ability to diagnose and resolve common issues. Occasional after-hours support may be required and equipment handling is expected.

Qualifications

• Strong working knowledge of Windows operating systems and basic networking concepts.
• Familiarity with Microsoft 365 applications and collaboration tools.
• Excellent customer service and communication skills for a school environment.
• Ability to diagnose and resolve common technical issues with devices and software.
• Comfort with changing priorities and proactive problem solving.

Responsibilities

• Respond to help desk requests via ticketing system, email, phone, and in-person support.
• Troubleshoot hardware, software, network, printing, and classroom technology issues.
• Assist users with Microsoft 365 applications including Outlook, Teams, OneDrive, and Office apps.
• Configure, deploy, and maintain Windows devices in a school setting.
• Maintain inventory and image new devices for deployment.
• Document all support activities and contribute to knowledge base.

Skills

Windows

Microsoft 365

Customer service

Communication

Diagnostics

Adaptability

Lifting 50 lbs

Education

Associate's degree in IT or related field

Tools

Active Directory

Microsoft Intune

Azure Entra ID

SIS

LMS

Job description

Renbrook School in West Hartford, CT is seeking a full-time IT Support Technician for the 2026-2027 school year. The role provides front-line support for Windows devices, Microsoft 365 apps, classroom tech, printers, and A/V equipment, reporting to the Director of Technology.

Ideal candidates have strong Windows knowledge, customer service skills, and the ability to diagnose and resolve common issues. Occasional after-hours support may be required and equipment handling is expected.