School IT Help Desk Technician

Saint Ursula Academy; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Saint Ursula Academy in Cincinnati, Ohio, seeks a Help Desk Technician to assist the CTRO and technology team with planning, implementing, and managing campus technology. Responsibilities include first-level problem determination, incident logging, and user support for hardware, software, and network issues.

The role requires strong customer service, ability to work with students and staff, and readiness to obtain certifications such as CompTIA A+ and Dell Certified Technician within 12 months.

Qualifications

• High School Diploma required.
• 1–3 years IT support experience.
• CompTIA A+ and Dell CTT certifications within 12 months preferred.

Responsibilities

• Provide first-level IT support and log requests.
• Troubleshoot hardware, software, and printer issues.
• Install software and provide basic tech training to staff and students.
• Assist with inventory management of IT equipment and licenses.
• Setup and teardown audio-visual equipment for events.
• Escalate problems per Help Desk procedures.
• Maintain communications with users during problem-resolution.

Skills

Strong customer service skills

Experience with educational",

Knowledge of computer hardware and软件,

Education

High School Diploma

One to three years experience in IT support

CompTIA A+ certification within 12 months

Dell Certified Technician certification within 12 months

Google Workspace experience or certification preferred

Tools

Windows 10/11

Google GSuite / Google Workspace

Microsoft Office

Job description

Saint Ursula Academy in Cincinnati, Ohio, seeks a Help Desk Technician to assist the CTRO and technology team with planning, implementing, and managing campus technology. Responsibilities include first-level problem determination, incident logging, and user support for hardware, software, and network issues.

The role requires strong customer service, ability to work with students and staff, and readiness to obtain certifications such as CompTIA A+ and Dell Certified Technician within 12 months.