School IT Help Desk & Device Support Specialist

ReNEW Schools; Nampa (ID); Hybrid; USD 42,000 - 52,000; Full time

Job summary

ReNEW Schools is seeking a Help Desk Specialist to support staff, students, and parents across secondary schools. Responsibilities include coordinating student-led helpdesks, handling Tier 2 troubleshooting, and maintaining device services.

The role requires strong customer service, problem-solving, and familiarity with classroom technology such as projectors and wireless displays. Training and ongoing professional growth are encouraged within the Information Services team.

Qualifications

• High school diploma or GED required.
• 1–2 years of related office or technical experience preferred.
• Experience with IT support and office software beneficial.

Responsibilities

• Monitor the Help Desk phone, email, and voicemail for all schools.
• Provide timely customer follow-up.
• Log interactions in the Help Desk system.
• Provide Tier 2 troubleshooting for staff and student devices at the secondary schools.
• Assist in training students for Tier 1 support.
• Document and publish troubleshooting steps to update District helpdesk resources.

Skills

Help desk

Troubleshooting

Customer service

Windows

Office 365

Projectors

Education

High School diploma or GED

1-2 years related experience

Tools

HP Self Maintainer Certification

Inventory software

Job description

ReNEW Schools is seeking a Help Desk Specialist to support staff, students, and parents across secondary schools. Responsibilities include coordinating student-led helpdesks, handling Tier 2 troubleshooting, and maintaining device services.

The role requires strong customer service, problem-solving, and familiarity with classroom technology such as projectors and wireless displays. Training and ongoing professional growth are encouraged within the Information Services team.