School IT Support Pro — Education Technology

SAU 39; Amherst (NH); On-site; USD 42,000 - 62,000; Full time

Job summary

SAU 39 is seeking an IT Support Technician at Amherst Middle School in Amherst, NH. The role provides first-line technical assistance to staff and students and ensures smooth operation of district technology.

The position requires a Bachelor's degree or equivalent, 2+ years in help desk support, and familiarity with Windows and macOS environments, Office 365, and G-Suite. Full-time on-site with responsibilities across devices, networks, and AV equipment.

Qualifications

• Bachelor's degree or equivalent combination of education and IT experience.
• 2+ years of Help Desk Support experience.
• Experience with desktop management and network concepts (Intune, TCP/IP, file/print sharing, switches, web technologies).
• Industry certifications or technical training preferred.
• Background check and US citizenship/residency required.

Responsibilities

• Provide first-level IT support to staff, faculty, and students.
• Configure and deploy new computers and software.
• Manage staff and student accounts (Active Directory).
• Troubleshoot OS and applications (Windows, macOS).
• Support classroom technology (Smartboards, projectors, AV).
• Assist with network cabling and terminations.
• Support setup and operation of A/V for events.
• Maintain inventory and document issues in help desk system.
• Train users on software tools (Slack, Zoom, Office365).
• Maintain knowledge base for common problems.

Skills

Help Desk Support

Customer service

Problem solving

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Intune

Active Directory

TCP/IP

File/Print Sharing

Switches

Web technologies

Office 365

G-Suite

Job description

SAU 39 is seeking an IT Support Technician at Amherst Middle School in Amherst, NH. The role provides first-line technical assistance to staff and students and ensures smooth operation of district technology.

The position requires a Bachelor's degree or equivalent, 2+ years in help desk support, and familiarity with Windows and macOS environments, Office 365, and G-Suite. Full-time on-site with responsibilities across devices, networks, and AV equipment.