School IT Support Technician - Help Desk

TrulyHired; Amherst (NH); On-site; USD 45,000 - 60,000; Full time

Job summary

TrulyHired is seeking an Information Technology Support Technician to be the first point of contact for Amherst Middle School staff, faculty and students. The role provides technical assistance and helps maintain campus technology operations within the SAU-39 IT team.

The candidate should have a bachelor’s degree or equivalent IT experience, 2+ years in help desk, and hands-on experience with Intune, TCP/IP, AD, Windows and MacOS. A valid clearance and U.S. citizenship/residency are required.

Qualifications

• Bachelor's degree or equivalent IT experience.
• 2+ years of Help Desk experience.
• Experience in Desktop Management (Intune), TCP/IP, File/Print Sharing, switches, and web-based technologies.
• Required industry certifications or technical training.
• Criminal history check and proof of U.S. citizenship or resident alien status.

Responsibilities

• Provide first-contact IT support to staff, faculty, and students.
• Configure and deploy new computers and software.
• Maintain staff and student accounts (Active Directory).
• Troubleshoot OS and application issues (Windows, macOS).
• Support classroom technology (Smartboards, projectors, AV gear).
• Assist with network cable runs and testing of switches/patch panels.
• Support setup and operation of A/V for events and admin use.
• Log issues accurately in the Help Desk system and follow procedures.

Skills

Help Desk

Windows & MacOS

Intune

AD/Active Directory

TCP/IP

File/Print Sharing

Networking switches

Web-based technologies

Education

Bachelor's degree

Tools

Ticketing systems

Office 365

G-Suite

Job description

TrulyHired is seeking an Information Technology Support Technician to be the first point of contact for Amherst Middle School staff, faculty and students. The role provides technical assistance and helps maintain campus technology operations within the SAU-39 IT team.

The candidate should have a bachelor’s degree or equivalent IT experience, 2+ years in help desk, and hands-on experience with Intune, TCP/IP, AD, Windows and MacOS. A valid clearance and U.S. citizenship/residency are required.