Educational IT Support Technician

Amherst SAU 39; Amherst (NH); On-site; USD 52,000 - 72,000; Full time

Job summary

Amherst Middle School is seeking an Information Technology Support Technician to serve staff, faculty, and students with campus technology needs. You will troubleshoot hardware, deploy computers, manage accounts, and support AV equipment across the district.

The role requires a Bachelor's degree or equivalent IT experience, 2+ years in help desk support, and knowledge of Windows, MacOS, Active Directory, Microsoft 365, and G-Suite.

Qualifications

• Bachelor's degree or equivalent combination of education and IT experience.
• 2+ years of Help Desk Support experience.
• Experience with desktop management (Intune), TCP/IP, file/print sharing, switches, and web technologies.
• Certifications or technical training preferred.
• Criminal history check and proof of U.S. citizenship or resident alien status.

Responsibilities

• Basic hardware troubleshooting, repairs, and replacement of staff and student devices.
• Configure and deploy new computers and software.
• Staff and student account maintenance (Active Directory).
• Troubleshoot OS and application problems (Windows, MacOS).
• Support and repair in-classroom technology and AV equipment.
• Aid in network cable runs and testing of switches and cabling.
• Support setup and operation of A/V technologies for events.
• Maintain Office 365 and G-Suite familiarity.
• Maintain inventory and log Help Desk issues in ticketing system.
• Train staff and students in ancillary software tools; build knowledge base.
• Assist Director of IT in budgeting for school tech accounts.

Skills

Interpersonal skills

Customer service

Problem solving

Traffic management

Education

Bachelor's degree

Tools

Intune

TCP/IP

File/Print Sharing

Switches

Web technologies

Job description

Amherst Middle School is seeking an Information Technology Support Technician to serve staff, faculty, and students with campus technology needs. You will troubleshoot hardware, deploy computers, manage accounts, and support AV equipment across the district.

The role requires a Bachelor's degree or equivalent IT experience, 2+ years in help desk support, and knowledge of Windows, MacOS, Active Directory, Microsoft 365, and G-Suite.