Technology Support

TrulyHired; Amherst (NH); On-site; USD 45,000 - 60,000; Full time

Job summary

TrulyHired is seeking an Information Technology Support Technician to be the first point of contact for Amherst Middle School staff, faculty and students. The role provides technical assistance and helps maintain campus technology operations within the SAU-39 IT team.

The candidate should have a bachelor’s degree or equivalent IT experience, 2+ years in help desk, and hands-on experience with Intune, TCP/IP, AD, Windows and MacOS. A valid clearance and U.S. citizenship/residency are required.

Qualifications

• Bachelor's degree or equivalent IT experience.
• 2+ years of Help Desk experience.
• Experience in Desktop Management (Intune), TCP/IP, File/Print Sharing, switches, and web-based technologies.
• Required industry certifications or technical training.
• Criminal history check and proof of U.S. citizenship or resident alien status.

Responsibilities

• Provide first-contact IT support to staff, faculty, and students.
• Configure and deploy new computers and software.
• Maintain staff and student accounts (Active Directory).
• Troubleshoot OS and application issues (Windows, macOS).
• Support classroom technology (Smartboards, projectors, AV gear).
• Assist with network cable runs and testing of switches/patch panels.
• Support setup and operation of A/V for events and admin use.
• Log issues accurately in the Help Desk system and follow procedures.

Skills

Help Desk

Windows & MacOS

Intune

AD/Active Directory

TCP/IP

File/Print Sharing

Networking switches

Web-based technologies

Education

Bachelor's degree

Tools

Ticketing systems

Office 365

G-Suite

Job description

Job Description

The Information Technology Support Technician is one of the first points of contact for Amherst Middle School staff, faculty and students seeking technical assistance for campus technology issues. They serve as members of the SAU-39's Information Technology Team by providing technical support and maintaining the smooth operation of the district's technical operations.

Qualifications

• Bachelor's degree (B.A. or B.S.) from a four-year college and/or equivalent combination of education and IT experience.
• Experience in Help Desk Support (2+ years).
• Experience in Desktop Management (ex: Intune), TCP/IP, File/Print Sharing, Switches, and Web based technologies.
• Appropriate industry certifications and/or technical training.
• Required criminal history check and proof of U.S. citizenship or resident alien status.

Preferred Skills

• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others. Previous customer service experience strongly desired.
• Good problem solving skills.
• Ability to handle constantly changing flow of traffic.

Principle Duties and Responsibilities

• Basic hardware troubleshooting, repairs, and replacement of staff and student devices (i.e. 1:1's and computer labs) including additional components.
• Configure and deploy new computers and software.
• Staff and student account maintenance (Active Directory).
• Troubleshooting operating system and application problems (Windows, MacOS).
• Support and repair of in-classroom technology and components (Smartboards/projectors/AV Equipment/etc).
• Aid in network cable runs, connection terminations to patch panel and outlets as well as testing of switches hubs, and existing cabling for functionality.
• Support setup and operation of A/V technologies for administrative and school events.
• Working knowledge of Microsoft Office, Office 365 and G-Suite for Education.
• Maintain a clean and accurate inventory of technology items.
• Follow standard Help Desk operating procedures; accurately log all Help Desk issues using ticketing software.
• Train and assist staff and students in the use of ancillary software tools (Slack, Zoom, Office365, and others as assigned).
• Maintenance of a Knowledge Base library to assist both staff and students in finding solutions to common technology problems.
• Helps determine building tech needs.
• Works with the Director of Information Technology to prepare the budget for school tech accounts based on the tech needs of the building.
• Tasks and projects as assigned by the Director of Information Technology in collaboration with building Admin.

Special Position Requirements

• Holds a valid driver's license.
• May require the ability to lift up to 50lbs, bending, squatting, driving, sitting for long periods of time, standing for long periods of time, climbing, walking, pulling and/or pushing, carrying, grasping, reaching, crouching and crawling.
• Occasionally able to work beyond normal business hours.

Welcome to ATX Learning

The Schools: The Mont Vernon Village School enrolls 191 students, Clark/Wilkins Elementary School has 624 students, Amherst Middle School has 624 students, and Souhegan Cooperative High School enrolls 829 students. The total PK-12, multi-district enrollment is 2268.

In addition to the schools of SAU #39 being of high quality, Souhegan High School is a member of the Coalition of Essential Schools and serves as the high school for the students of the Amherst and Mont Vernon communities. Established in 1992, Souhegan High School is a mission driven school. Please access its website for more information: www.sau39.org/shs.

The Communities: The attractive towns of Amherst and Mont Vernon provide their own elementary schools and share the Amherst Middle and Souhegan High Schools. SAU #39, serving as the Central Office to the schools, is located at the historic Brick School on the Amherst green. Mont Vernon and Amherst are located in south-central N.H., offering proximity to the cultural and recreational activities of New England. The neighboring towns are rich in traditions and classic New England flavor. Amherst has many well preserved, beautifully renovated, historic buildings in the center of town. Many residents run small businesses in town, while others work in nearby cities or commute to jobs in Massachusetts. Details about the towns are found on their respective websites: www.town.mont-vernon.nh.us; www.amherstnh.gov/.

Faculty and Staff: The faculty and staff are committed, highly qualified and experienced people who share the mission to engage, challenge, and support all learners. Please access the SAU #39 website for further information: www.sau39.org.

Governance: SAU #39 and its schools are governed by four boards of education: Amherst and Mont Vernon each have five member school boards. Souhegan High School is governed by a seven member board. The fourth board is the SAU #39 board comprising members of the three boards and meets to approve a central office budget, to elect a new superintendent of schools, and to develop policies common to the school districts. The incoming Superintendent of Schools may expect, on average, one school board meeting per week for regular school business.

The Central Office: The Superintendent of Schools, as the educational leader of SAU #39, is responsible for all aspects of the students' education, the schools and the Central Office. There is very strong support by certificated, experienced professionals that constitute the SAU #39 Leadership Team. Highly capable personnel are staffed in the following Central Office departments: Office of the Superintendent of Schools and Business Administrator, Directors of Human Resources, Curriculum and Professional Development, Special Instructional Services, Finance, Technology, Food Services and Buildings and Grounds.