School IT Support Technician: Classroom Tech Champion

Sau 39; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

SAU 39 is seeking an Information Technology Support Technician to join Amherst Middle School's IT Team. The role is an early contact point for staff, faculty and students needing technical assistance and to ensure smooth operation of campus technology.

Candidates should have a bachelor's degree or equivalent IT experience, 2+ years in help desk, and hands-on work with Windows and MacOS, Active Directory and device deployment.

Qualifications

• Bachelor's degree or equivalent combination of education and IT experience.
• 2+ years experience in Help Desk Support.
• Experience in Desktop Management (Intune), TCP/IP, File/Print Sharing, Switches, and web technologies.
• Industry certifications and/or technical training.
• Required criminal history check and U.S. citizenship/residency status.

Responsibilities

• Basic hardware troubleshooting and repair for staff and student devices.
• Configure and deploy new computers and software.
• Manage staff and student accounts (Active Directory).
• Troubleshoot Windows and macOS OS/application issues.
• Support in-classroom technology and AV equipment.
• Aid in network cable runs and testing of switches/patch panels.
• Support setup and operation of A/V for events.
• Maintain inventory and knowledge base of tech items.
• Log all Help Desk issues with ticketing software.
• Train staff and students in tools like Slack, Zoom, Office365.
• Collaborate on building tech needs and budgets with the IT director.

Skills

Help Desk

Desktop Mgmt

TCP/IP

File/Print

Switching

Web tech

Education

Bachelor's degree

Tools

Active Directory

Intune

Windows OS

MacOS

Office 365

Job description

SAU 39 is seeking an Information Technology Support Technician to join Amherst Middle School's IT Team. The role is an early contact point for staff, faculty and students needing technical assistance and to ensure smooth operation of campus technology.

Candidates should have a bachelor's degree or equivalent IT experience, 2+ years in help desk, and hands-on work with Windows and MacOS, Active Directory and device deployment.