Technology Support

SAU 39; Amherst (NH); On-site; USD 42,000 - 62,000; Full time

Job summary

SAU 39 is seeking an IT Support Technician at Amherst Middle School in Amherst, NH. The role provides first-line technical assistance to staff and students and ensures smooth operation of district technology.

The position requires a Bachelor's degree or equivalent, 2+ years in help desk support, and familiarity with Windows and macOS environments, Office 365, and G-Suite. Full-time on-site with responsibilities across devices, networks, and AV equipment.

Qualifications

• Bachelor's degree or equivalent combination of education and IT experience.
• 2+ years of Help Desk Support experience.
• Experience with desktop management and network concepts (Intune, TCP/IP, file/print sharing, switches, web technologies).
• Industry certifications or technical training preferred.
• Background check and US citizenship/residency required.

Responsibilities

• Provide first-level IT support to staff, faculty, and students.
• Configure and deploy new computers and software.
• Manage staff and student accounts (Active Directory).
• Troubleshoot OS and applications (Windows, macOS).
• Support classroom technology (Smartboards, projectors, AV).
• Assist with network cabling and terminations.
• Support setup and operation of A/V for events.
• Maintain inventory and document issues in help desk system.
• Train users on software tools (Slack, Zoom, Office365).
• Maintain knowledge base for common problems.

Skills

Help Desk Support

Customer service

Problem solving

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Intune

Active Directory

TCP/IP

File/Print Sharing

Switches

Web technologies

Office 365

G-Suite

Job description

Technology Support

Amherst Middle School Amherst Middle School - Amherst, New Hampshire Open in Google Maps

Job Details

Job ID: 5917541

Application Deadline: Oct 01, 2026 11:59 PM (UTC)

Posted: Sep 08, 2026 12:00 AM (UTC)

Starting Date: Immediately

Job Description

The Information Technology Support Technician is one of the first points of contact for Amherst Middle School staff, faculty and students seeking technical assistance for campus technology issues. They serve as members of the SAU-39's Information Technology Team by providing technical support and maintaining the smooth operation of the district's technical operations.

Qualifications

• Bachelor's degree (B.A. or B.S.) from a four-year college and/or equivalent combination of education and IT experience.
• Experience in Help Desk Support (2+ years).
• Experience in Desktop Management (ex: Intune), TCP/IP, File/Print Sharing, Switches, and Web based technologies.
• Appropriate industry certifications and/or technical training.
• Required criminal history check and proof of U.S. citizenship or resident alien status.

Preferred Skills

• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others. Previous customer service experience strongly desired.
• Good problem solving skills.
• Ability to handle constantly changing flow of traffic.

Principle Duties and Responsibilities

• Basic hardware troubleshooting, repairs, and replacement of staff and student devices (i.e. 1:1's and computer labs) including additional components.
• Configure and deploy new computers and software.
• Staff and student account maintenance (Active Directory).
• Troubleshooting operating system and application problems (Windows, MacOS).
• Support and repair of in-classroom technology and components (Smartboards/projectors/AV Equipment/etc).
• Aid in network cable runs, connection terminations to patch panel and outlets as well as testing of switches hubs, and existing cabling for functionality.
• Support setup and operation of A/V technologies for administrative and school events.
• Working knowledge of Microsoft Office, Office 365 and G-Suite for Education.
• Maintain a clean and accurate inventory of technology items.
• Follow standard Help Desk operating procedures; accurately log all Help Desk issues using ticketing software.
• Train and assist staff and students in the use of ancillary software tools (Slack, Zoom, Office365, and others as assigned).
• Maintenance of a Knowledge Base library to assist both staff and students in finding solutions to common technology problems.
• Helps determine building tech needs.
• Works with the Director of Information Technology to prepare the budget for school tech accounts based on the tech needs of the building.
• Tasks and projects as assigned by the Director of Information Technology in collaboration with building Admin.

Special Position Requirements

• Holds a valid driver's license.
• May require the ability to lift up to 50lbs, bending, squatting, driving, sitting for long periods of time, standing for long periods of time, climbing, walking, pulling and/or pushing, carrying, grasping, reaching, crouching and crawling.
• Occasionally able to work beyond normal business hours.

Position Type: Full-time

Job Categories: Support Staff > Computer Support

Welcome to Amherst Middle School

The attractive towns of Amherst and Mont Vernon provide their own elementary schools and share the Amherst Middle and Souhegan High Schools. The mission of Amherst Middle School is as follows: The Amherst Middle School aspires to be a community of learners born of respect, trust, and courage. We consciously commit ourselves: To support and engage an individual's unique gifts, passions, and intentions. To develop and empower the mind, body, and heart. To challenge and expand the comfortable limits of thought, tolerance, and performance. To inspire and honor the active stewardship of family, community, nations, and globe. One thing that makes our middle school a unique place is an understanding of how kids from 10 to 15 grow, change, and learn. This understanding is the foundation that structures a student's daily experience in order to meet the student's physical, emotional, social, as well as academic needs. As you walk the halls of our school, you will see a great variety in our students! The use of the Team Teaching approach, a method of keeping the same small group of teachers together with the same group of students, helps to foster a sense of being known and belonging on the part of students. Each student is assigned to a homeroom on the team. In addition to having the team teachers for academic subjects, students have additional teachers for Special Subjects. These include art, music, band, chorus, home economics, technology arts, computers, physical education, and health. Options for specials vary by grade.

Equal Opportunity Employer

The Amherst School District, Mont Vernon School District, Souhegan Cooperative School District and SAU 39 does not discriminate in its education programs, activities or employment practices on the basis of race, color, religion, pregnancy, language, sex, national origin, age, disability, sexual orientation, genetics or veteran, marital or citizenship status. This policy is in accordance with state and federal laws, including Titles VI and VII of the Civil Rights Act of 1964, the Americans with Disabilities Act of 1990, the Age Discrimination in Employment Act, the Equal Pay Act, the Genetics Information Nondiscrimination Act, Title IX of the Education Amendments of 1972, Sections 503 and 504 of the Rehabilitation Act of 1973, and RSA 354-A.

Job Requirements

• The application packet must include: cover letter, resume, application, values statement, original transcripts, proof of certification and three letters of reference. Interested INTERNAL candidates should submit the INTERNAL CANDIDATE JOB APPLICATION FORM with supporting documents.
  PLEASE NOTE:
  1. The School Districts of SAU 39 (Amherst, Mont Vernon and Souhegan Cooperative School Districts) only accept
  applications for currently posted positions.
  2. All applicants for certified, professional and administrator level positions must submit original transcripts and a copy of
  certification or statement of eligibility. All applicants must submit three letters of recommendation.
  3. Interviews will be scheduled with selected candidates on the basis of education, experience and available openings.
  4. Only those applicants who have been interviewed will be notified of the hiring decision.
  5. Any offer of employment is contingent on a pre-employment physical according to RSA 200:36 and criminal
  background check with the cost paid by employee in accordance with RSA 189:13-a.
  6. A completed W-4 and I-9 (proof of eligibility to work in the US) are required.
• At least 2 year(s) of relevant experience preferred.
• Bachelor degree preferred.
• Citizenship, residency or work visa required

Contact Information

• Indrani Ghosh , Human Resources
• 1 School Street
• Amherst, New Hampshire 03031
• Phone: [phone]
• Fax: [phone]
• Email: [e-mail]

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