School IT & Network Technician - Desktop & Server Support

East Central Ohio Educational Service Center; Arkansas; On-site; USD 42,000 - 60,000; Full time

Job summary

Crooksville Exempted Village Schools is seeking a skilled Computer/Network Technician to join the IT team. The role focuses on maintaining and troubleshooting computer systems, networks, and software applications, with an emphasis on ITIL-aligned service management and high ticket closure efficiency.

The ideal candidate will have strong hardware knowledge, proficiency in TCP/IP networking, and the ability to handle multiple priorities with urgency, while maintaining confidentiality and providing

Qualifications

• Proficiency with ITIL framework for IT service management is preferred.
• Strong knowledge of computer hardware components and troubleshooting.
• Solid understanding of TCP/IP networking and related protocols.
• Excellent problem-solving and logical reasoning abilities.
• Ability to juggle multiple priorities with a sense of urgency.
• Strong communication skills to explain technical topics to non-technical users.
• Commitment to staying updated on IT trends and advances.
• High discretion and ability to follow confidentiality protocols.
• Ability to lift up to 30 pounds.
• Must pass a criminal background check.

Responsibilities

• Diagnose hardware issues on technology devices (PCs, servers, printers, scanners, peripherals) and repair per ECOESC protocols.
• Install, configure, and upgrade computer hardware, peripherals, and software.
• Provide technical support on software including MS Office and web browsers.
• Respond to, follow up on, and close all assigned tickets promptly.
• Document/report work using service request tracking tools.
• Maintain supplies and equipment with supervision.
• Protect the privacy of confidential information.

Skills

ITIL awareness

Computer hardware

TCP/IP networking

Problem solving

Prioritization

Communication skills

Tech trend awareness

Confidentiality

Lifting 30 lbs

Background check

Job description

Crooksville Exempted Village Schools is seeking a skilled Computer/Network Technician to join the IT team. The role focuses on maintaining and troubleshooting computer systems, networks, and software applications, with an emphasis on ITIL-aligned service management and high ticket closure efficiency.

The ideal candidate will have strong hardware knowledge, proficiency in TCP/IP networking, and the ability to handle multiple priorities with urgency, while maintaining confidentiality and providing