Computer/Network Technician

East Central Ohio Educational Service Center; Arkansas; On-site; USD 42,000 - 60,000; Full time

Job summary

Crooksville Exempted Village Schools is seeking a skilled Computer/Network Technician to join the IT team. The role focuses on maintaining and troubleshooting computer systems, networks, and software applications, with an emphasis on ITIL-aligned service management and high ticket closure efficiency.

The ideal candidate will have strong hardware knowledge, proficiency in TCP/IP networking, and the ability to handle multiple priorities with urgency, while maintaining confidentiality and providing

Qualifications

• Proficiency with ITIL framework for IT service management is preferred.
• Strong knowledge of computer hardware components and troubleshooting.
• Solid understanding of TCP/IP networking and related protocols.
• Excellent problem-solving and logical reasoning abilities.
• Ability to juggle multiple priorities with a sense of urgency.
• Strong communication skills to explain technical topics to non-technical users.
• Commitment to staying updated on IT trends and advances.
• High discretion and ability to follow confidentiality protocols.
• Ability to lift up to 30 pounds.
• Must pass a criminal background check.

Responsibilities

• Diagnose hardware issues on technology devices (PCs, servers, printers, scanners, peripherals) and repair per ECOESC protocols.
• Install, configure, and upgrade computer hardware, peripherals, and software.
• Provide technical support on software including MS Office and web browsers.
• Respond to, follow up on, and close all assigned tickets promptly.
• Document/report work using service request tracking tools.
• Maintain supplies and equipment with supervision.
• Protect the privacy of confidential information.

Skills

ITIL awareness

Computer hardware

TCP/IP networking

Problem solving

Prioritization

Communication skills

Tech trend awareness

Confidentiality

Lifting 30 lbs

Background check

Job description

Overview

We are seeking a skilled and detail-oriented Computer /Network Technician to join our dynamic IT team at Crooksville Exempted Village Schools. The ideal candidate will be responsible for maintaining and troubleshooting computer systems, networks, and software applications. This role requires a strong understanding of various IT concepts and technologies, as well as the ability to work collaboratively in a fast-paced environment.

Duties

• Diagnose hardware issues on technology devices, including PCs, servers, printers, scanners, and other peripherals, and make necessary repairs per ECOESC protocols
• Install, configure, and upgrade computer hardware, peripherals, and software
• Provide technical support on software including MS Office, Web Browsers, and other
• Respond to, follow up on, and close all assigned tickets promptly
• Utilize service request tracking tools to document/report work
• Maintain all necessary supplies, materials, and equipment with the managing supervisor
• Ensure the privacy of confidential information, including records and files
• Escalate tickets to Tier 2 and Tier 3 Team when needed
• Follow all company policies and procedures
• Accept coaching and feedback as it relates to quarterly and annual reviews
• Participate in team meetings and attend organization updates

Qualifications

• Proficiency in ITIL framework for IT service management is preferred.
• Strong knowledge of computer hardware.
• Strong knowledge of TCP/IP networking and protocols.
• Excellent problem-solving skills and logical reasoning to troubleshoot issues.
• Ability to organize and efficiently manage multiple priorities with a keen sense of urgency.
• Strong communication skills to effectively convey technical information to non-technical users.
• A commitment to staying updated on the latest technology trends and advancements in the IT field.
• High level of discretion and ability to follow confidentiality protocols.
• Ability to lift 30 pounds.
• Must clear criminal background check.