IT Help Desk Lead - Campus Support & Training

University of Cincinnati; Cincinnati (OH); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary based on experience

Comprehensive health coverage (medical

Flexible spending accounts & wellness

Professional development & mentorship

Job summary

The University of Cincinnati is seeking a Help Desk Lead to oversee regional campus IT support and independently develop and maintain integrated technology systems. You will manage and coordinate support technicians and deliver Tier 1 and Tier 2 support across classroom and office technologies, including PCs, Apple devices, A/V equipment, hardware, software, and email services.

Ideal candidates have an Associate's Degree and at least two years of hardware experience, plus experience training

Qualifications

• Two years of basic to intermediate level computer hardware experience.
• Associate's Degree and four years of relevant education or training can fulfill requirements.
• Experience coordinating and supervising support technicians preferred.

Responsibilities

• Manage and coordinate support technicians.
• Provide Tier 1 & Tier 2 support across technology areas including classroom and office tech.
• Coordinate problem resolution for Tier 3 support.
• Perform routine follow-ups to ensure customer satisfaction.
• Establish and update service levels and escalate as needed.
• Oversee campus/division email services and Media Services equipment check-in/out.

Skills

Help Desk leadership

Tier 1 & 2 support

Customer service

Team coordination

Staff training

Education

Associate's Degree

Four years of education/experience

Tools

PCs

Apple devices

A/V equipment

Email systems

Job description

The University of Cincinnati is seeking a Help Desk Lead to oversee regional campus IT support and independently develop and maintain integrated technology systems. You will manage and coordinate support technicians and deliver Tier 1 and Tier 2 support across classroom and office technologies, including PCs, Apple devices, A/V equipment, hardware, software, and email services.

Ideal candidates have an Associate's Degree and at least two years of hardware experience, plus experience training