Help Desk Technician: Tech Support & User Care

Talentify; Montrose (CO); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Professional development

Job summary

Montrose County School District is seeking a Help Desk Technician to deliver technical support to district staff via phone, remote tools, the help desk system, and in-person assistance. You will diagnose and resolve hardware, software, account, and connectivity issues, manage tickets, and communicate clearly with users.

The role requires strong troubleshooting skills, two years of experience in a help desk environment, and the ability to document steps and outcomes.

Qualifications

• Minimum two years of professional experience providing computer/technical help desk support.
• Experience troubleshooting hardware, software, operating systems, and network connectivity.
• Ability to document issues and communicate effectively with users.

Responsibilities

• Provide professional technical support to district staff via telephone, help desk system, remote tools, and in-person assistance.
• Troubleshoot and resolve hardware, software, account, and connectivity issues; document resolutions and communicate with users.
• Manage and close help desk tickets from intake to resolution; escalate when needed and maintain accurate records.

Skills

Help desk experience

Customer service

Troubleshooting

Education

High school diploma

Tools

Ticketing system

Job description

Montrose County School District is seeking a Help Desk Technician to deliver technical support to district staff via phone, remote tools, the help desk system, and in-person assistance. You will diagnose and resolve hardware, software, account, and connectivity issues, manage tickets, and communicate clearly with users.

The role requires strong troubleshooting skills, two years of experience in a help desk environment, and the ability to document steps and outcomes.