Help Desk Technician

El Dorado County Office of Education; Placerville (CA); On-site; USD 62,000 - 81,000; Full time

Job summary

El Dorado County Office of Education seeks a Help Desk Technician to provide frontline IT support for staff and students. Under supervision, you will handle calls, emails, and ticketing to resolve technical issues and guide users on various software and hardware.

The role emphasizes setup, configuration, and ongoing maintenance, with opportunities to work across different technologies and report on resolution progress. This is a full-time position with a comprehensive benefits package.

Qualifications

• Education: High school diploma or equivalent.
• Experience: One year of professional IT support or help desk experience.

Responsibilities

• Provide technical support for staff and students in a call center environment via phone, email, and ticketing system.
• Assist staff and students with setup, configuration, and maintenance of technology, equipment and software.
• Guide staff on the use of a broad range of products and services; prepare progress reports; operate AV equipment.

Education

High school diploma or equivalent

Job description

Help Desk Technician at El Dorado County Office of Education

Application Deadline

10/2/2026 12:00 PM Pacific

Date Posted

9/11/2026

Contact

Danielle Haxton

530-295-2258

Number of Openings

1

Salary

Pay Range

$5,548.86 - $7,222.74 Monthly

Add'l Salary Info

Initial salary placement is on the first step of range; EDCOE pays $600/month toward medical, no cost dental, life insurance, EAP, long term disability; $4.87/month vision; CalPERS retirement.

Length of Work Year

8 hours per day, 5 days per week, 261 days per year, 12 months per year

Employment Type

Full Time

Mandatory Testing

Multiple choice test link will be sent after application deadline and is due by 10:00 p.m. October 4, 2026.

Practicum Date

Practicums will be conducted on Zoom and are scheduled at 10:00 AM on Tuesday, October 6, 2026.

Qualification Appraisal Interview

The morning of Friday, October 9, 2026.

Selection Interview

The morning of Tuesday, October 13, 2026.

About The Employer

At our core, EDCOE supports the diverse educational needs of El Dorado County’s student population not only in schools but throughout the community. Our leadership provides students with progressive and engaging learning experiences, while facilitating collaboration that maximizes resources for school districts and the county alike. Our goal is to deliver educational excellence through responsible, cost-effective centralized services in order to meet regulatory and educational standards in a safe, successful, educational environment for all of our children. Students, parents, educators and the community are invited to learn more about our services, programs, opportunities and innovations offered and available to prepare students for future success.

Job Summary

Job Summary

Job Purpose Statement: Under general supervision of the Director of Information Technology, position is responsible for providing technical support for staff and students in a call center environment utilizing phone, email, and ticketing system; assists staff and students with setup, configuration and maintenance of technology, equipment and software; guides staff regarding the use of a broad range of products, offerings, and services; provides identification, prioritization, and resolution of problems following well-defined guidelines and procedures; performs backup of critical data files. Prepares progress reports for work performed; and operates audio-visual and related equipment.

• Education: High school diploma or equivalent.
• Experience: One (1) year of professional experience in information technology support, help desk support, or providing technical support in a professional work environment. Experience in a school district or county office of education is preferred.

Requirements / Qualifications

• Letter of Introduction
• Letter(s) of Recommendation (2 current letters (written in the last 2 years))
• Resume

Requirements / Qualifications

• Letter of Introduction
• Letter(s) of Recommendation (2 current letters (written in the last 2 years))
• Resume

Links Related To This Job

• EDCOE Website

CalPERS Links

Not all postings qualify for CalPERS. Informational Only.

• CalPERS Retirement Benefits