Scheduling Specialist – Healthcare Ops with Great Benefits

Community Health Systems, Inc.; Birmingham (AL); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Licensure and certification assistance

Paid time off

Job summary

Community Health Systems, Inc. is seeking a Scheduling Specialist to manage and optimize appointments for patients and physicians within a hospital setting.

You will coordinate consultations, tests, procedures, and follow-ups, ensuring efficient resource utilization and high-quality patient care. You will serve as a liaison among patients, clinical staff, and administrative teams, providing accurate scheduling and exceptional customer service in a fast-paced environment.

Qualifications

• Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred
• 0-2 years of experience in scheduling, patient coordination, or administrative support within a healthcare setting required
• Experience with Electronic Health Records (EHR) or scheduling software preferred

Responsibilities

• Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.
• Notifies patients of appointment confirmations, cancellations, or reschedules, and provide necessary information and instructions.
• Accurately enters patient information, appointment details, and updates into the hospital's electronic medical records (EMR) or scheduling system.
• Works closely with medical staff to align patient appointments with clinical priorities and optimize provider schedules.
• Tracks and manage patient cancellations and no-shows, ensuring timely rescheduling and minimizing disruptions.
• Provides general administrative assistance, including answering calls, managing patient referrals, and coordinating patient files.
• Contacts patients to complete scheduling procedure(s) and or test(s) in Cerner Scheduling.
• Notifies ordering offices if unable to contract their patient to schedule procedures.
• Addresses patient inquiries regarding scheduling, appointment changes, and concerns, ensuring a high level of patient satisfaction.
• Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.

Skills

Time management

Communication

Scheduling

Microsoft Office

EMR/EHR software

Attention to detail

Customer service

Education

Associate degree or certification in Healthcare Administration or related field

Tools

Cerner Scheduling

EMR systems

Scheduling software

Job description

Community Health Systems, Inc. is seeking a Scheduling Specialist to manage and optimize appointments for patients and physicians within a hospital setting.

You will coordinate consultations, tests, procedures, and follow-ups, ensuring efficient resource utilization and high-quality patient care. You will serve as a liaison among patients, clinical staff, and administrative teams, providing accurate scheduling and exceptional customer service in a fast-paced environment.