Scheduling & Service Coordinator

Gateway Fiber; Fridley (MN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits including medical, dental, and vision

Flexible work environment

Job summary

A local internet service provider is looking for a Scheduler to enhance customer service and handle scheduling for installations and engineering appointments. The ideal candidate must exhibit excellent communication skills and attention to detail. They will work independently to resolve customer issues, making this an entry-level, full-time position. A successful Scheduler will enjoy competitive benefits and the opportunity to positively impact local communities.

Qualifications

• Excellent communication skills are required.
• Ability to solve complex interpersonal problems.
• High attention to detail is essential.

Responsibilities

• Process inbound and outbound calls related to scheduling appointments.
• Contact customers in accordance with service guidelines.
• Research and resolve scheduling conflicts.

Skills

Excellent verbal and written communication skills

Capability to solve complex interpersonal problems

Strong follow-up skills, accuracy, and attention to detail

Familiarity with Microsoft Office Suite

Education

High school diploma or equivalent

Tools

Excel

HubSpot

Broadhub

DropSource

Job description

A local internet service provider is looking for a Scheduler to enhance customer service and handle scheduling for installations and engineering appointments. The ideal candidate must exhibit excellent communication skills and attention to detail. They will work independently to resolve customer issues, making this an entry-level, full-time position. A successful Scheduler will enjoy competitive benefits and the opportunity to positively impact local communities.