Scheduling Representative I

Hendrick Medical Center Brownwood; Brownwood (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Hendrick Medical Center Brownwood in Brownwood, TX is seeking a Scheduling Representative to manage patient appointments after medical procedures. Tasks may be integrated with receptionist/registration clerk or medical assistant duties.

The role requires on-site work, a high school diploma or GED, and at least one year of scheduling experience with strong customer service and clear communication skills to handle diverse patient needs.

Qualifications

• High school diploma or GED.
• Minimum one year of experience in an appointment scheduling position.
• Knowledge of scheduling protocols and systems.
• Knowledge of customer service principles and techniques.

Responsibilities

• Make appointments for patients following medical practice procedures.
• Coordinate scheduling with physicians, clinicians, and other staff as needed.

Skills

Scheduling systems

Customer service

Communication

Multitasking

Appointment reporting

Medical scheduling protocols

Education

High school diploma / GED

Tools

Manual scheduling

Computerized scheduling systems

Job description

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

Job Summary

• The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

Job Requirements

• Minimum Education
• High school diploma or general equivalency diploma (GED)
• Minimum Work Experience
• Minimum one year of experience in an appointment scheduling position.
• Required Licenses/Certifications
• Required Skills, Knowledge, and Abilities
• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of manual/computerized scheduling systems.
• Knowledge of customer service principles and techniques.
• Skill in communicating effectively with physicians/clinicians about scheduling preferences.
• Skill in maintaining master appointment schedule via manual or computerized means.
• Skill in producing reports about appointment patterns as needed.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
• Ability to analyze situations and respond appropriately.