Scheduling Representative I

Hendrick Medical Center; Brownwood (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Hendrick Medical Center in Brownwood, TX is seeking a Scheduling Representative to coordinate patient appointments following medical procedures. You will work closely with physicians and staff to confirm times, update records, and maintain the master schedule.

The role requires a high school diploma or GED, at least one year in scheduling, and knowledge of scheduling systems. Strong communication and multi-tasking skills are essential to handle calls, in-person visits, and emergencies calmly.

Qualifications

• High school diploma or GED required.
• Minimum one year of experience in an appointment scheduling position.
• Knowledge of scheduling systems and patient flow.
• Knowledge of customer service principles and techniques.
• Ability to communicate effectively with physicians and clinicians about scheduling preferences.

Responsibilities

• Make appointments for patients following medical practice procedures.
• Maintain master appointment schedule via manual or computerized means.
• Produce reports about appointment patterns as needed.
• Communicate calmly and clearly with patients about appointments, including during emergencies.

Skills

Customer service

Communication

Scheduling software

Multitasking

Interpersonal skills

Education

High school diploma or GED

Tools

Scheduling systems

Job description

• The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

JOB REQUIREMENTS

• High school diploma or general equivalency diploma (GED)
• Minimum one year of experience in an appointment scheduling position.
• Required Licenses/Certifications
• Required Skills, Knowledge, and Abilities
• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of manual/computerized scheduling systems.
• Knowledge of customer service principles and techniques.
• Skill in communicating effectively with physicians/clinicians about scheduling preferences.
• Skill in maintaining master appointment schedule via manual or computerized means.
• Skill in producing reports about appointment patterns as needed.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
• Ability to analyze situations and respond appropriately.