Scheduling Rep, Hendrick Clinic Bone & Joint

Hendrick Health; Abilene (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Hendrick Health in Abilene, Texas is seeking a Scheduling Representative to handle patient appointment scheduling following medical procedures. The role may be integrated with receptionist duties or medical assisting tasks as needed.

The ideal candidate has a high school diploma or GED and at least one year of scheduling experience, with strong knowledge of scheduling systems, exceptional customer service, and the ability to communicate clearly with physicians and patients during busy or urgent

Qualifications

• High school diploma or GED required.
• At least 1 year of appointment scheduling experience.

Responsibilities

• Schedule patient appointments following medical procedures.
• Coordinate with clinicians and staff to align scheduling preferences.

Skills

Scheduling systems

Customer service

Communication with physicians

Master schedule

Reporting

Multitasking

Calm communication

Situational analysis

Education

High school diploma or GED

Job description

Job Summary

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

Job Requirements

Minimum Education

High school diploma or general equivalency diploma (GED)

Minimum Work Experience

Minimum one year of experience in an appointment scheduling position.

Required Skills, Knowledge, and Abilities

• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of manual/computerized scheduling systems.
• Knowledge of customer service principles and techniques.
• Skill in communicating effectively with physicians/clinicians about scheduling preferences.
• Skill in maintaining master appointment schedule via manual or computerized means.
• Skill in producing reports about appointment patterns as needed.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
• Ability to analyze situations and respond appropriately.