Scheduling Rep, Hendrick Clinic OB/GYN

Hendrick Health; Abilene (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Hendrick Health is seeking a Scheduling Representative in Abilene, Texas, to arrange patient appointments after medical procedures. The role may blend with receptionist, registration clerk, or medical assistant duties and requires strong scheduling knowledge and patient communication.

Ideal candidates have a high school diploma or GED and at least one year of appointment scheduling experience, with the ability to multitask and coordinate with physicians and staff.

Qualifications

• High school diploma or GED.
• Minimum one year of experience in an appointment scheduling position.

Responsibilities

• Make appointments for patients following medical practice procedures.
• Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.

Skills

Scheduling systems

Customer service

Communication with physicians

Master schedule management

Reports on appointment patterns

Multitasking

Calm patient communication

Analytical ability

Education

High school diploma or GED

Job description

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.

JOB REQUIREMENTS

• High school diploma or general equivalency diploma (GED)
• Minimum one year of experience in an appointment scheduling position

Required Licenses/Certifications

Required Skills, Knowledge, and Abilities

• Knowledge of medical practice protocols related to scheduling appointments
• Knowledge of manual/computerized scheduling systems
• Knowledge of customer service principles and techniques
• Skill in communicating effectively with physicians/clinicians about scheduling preferences
• Skill in maintaining master appointment schedule via manual or computerized means
• Skill in producing reports about appointment patterns as needed
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
• Ability to analyze situations and respond appropriately