Scheduling Rep, Hendrick Clinic

Hendrick Health; Abilene (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Hendrick Health in Abilene, Texas is seeking a Scheduling Representative to manage patient appointments after medical procedures and collaborate with reception staff and clinicians to ensure smooth workflow.

The role requires strong scheduling knowledge, customer service skills, and the ability to multitask while keeping patients informed and comfortable during busy periods.

Qualifications

• Knowledge of medical practice protocols related to scheduling appointments.
• Knowledge of manual/computerized scheduling systems.
• Knowledge of customer service principles and techniques.
• Skill in communicating effectively with physicians/clinicians about scheduling preferences.
• Skill in maintaining master appointment schedule via manual or computerized means.
• Skill in producing reports about appointment patterns as needed.
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
• Ability to analyze situations and respond appropriately.

Responsibilities

• Make appointments for patients following medical practice procedures.
• Coordinate scheduling with physicians and clinicians.
• Maintain and monitor appointment schedules and related reports.

Skills

Scheduling

Customer service

Communication

Multitasking

Reporting

Medical protocols

Scheduling systems

Education

High school diploma / GED

Job description

Job Summary

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.

Job Summary

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.

Job Requirements

Minimum Education

• High school diploma or general equivalency diploma (GED)

Minimum Work Experience

• Minimum one year of experience in an appointment scheduling position

Required Licenses/Certifications

Required Skills, Knowledge, and Abilities

• Knowledge of medical practice protocols related to scheduling appointments
• Knowledge of manual/computerized scheduling systems
• Knowledge of customer service principles and techniques
• Skill in communicating effectively with physicians/clinicians about scheduling preferences
• Skill in maintaining master appointment schedule via manual or computerized means
• Skill in producing reports about appointment patterns as needed
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
• Ability to analyze situations and respond appropriately