Scheduling Rep, Hendrick Clinic Professional Building

Hendrick Medical Center; Abilene (TX); On-site; USD 21,000 - 30,000; Part time

Job summary

Hendrick Medical Center in Abilene, TX is seeking a Part Time Scheduling Representative for the clinic. You will schedule patient appointments following practice procedures, and may work as receptionist, registration clerk, or medical assistant as needed.

The role requires strong scheduling knowledge, customer service, and the ability to multitask—handling phone calls, in-office patients, and staff while communicating clearly with patients and clinicians, including during emergencies.

Qualifications

• Requires high school diploma or GED.
• At least 1 year of appointment scheduling experience.

Skills

Scheduling protocols

Scheduling systems

Customer service

Communication with physicians

Schedule maintenance

Appointment reporting

Multitasking

Calm patient communication

Situational analysis

Education

High school diploma or GED

Job description

Hendrick Clinic Medical Specialties

Part Time

Day Shift

M-F, 8a-5p

JOB SUMMARY

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into other positions such as receptionist, registration clerk, or medical assistant.

JOB REQUIREMENTS

• High school diploma or general equivalency diploma (GED)
• Minimum one year of experience in an appointment scheduling position

Required Skills, Knowledge, and Abilities

• Knowledge of medical practice protocols related to scheduling appointments
• Knowledge of manual/computerized scheduling systems
• Knowledge of customer service principles and techniques
• Skill in communicating effectively with physicians/clinicians about scheduling preferences
• Skill in maintaining master appointment schedule via manual or computerized means
• Skill in producing reports about appointment patterns as needed
• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
• Ability to analyze situations and respond appropriately