Patient Scheduling Specialist

Hendrick Medical Center; Brownwood (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Hendrick Medical Center in Brownwood, TX is seeking a Scheduling Representative to coordinate patient appointments following medical procedures. You will work closely with physicians and staff to confirm times, update records, and maintain the master schedule.

The role requires a high school diploma or GED, at least one year in scheduling, and knowledge of scheduling systems. Strong communication and multi-tasking skills are essential to handle calls, in-person visits, and emergencies calmly.

Qualifications

• High school diploma or GED required.
• Minimum one year of experience in an appointment scheduling position.
• Knowledge of scheduling systems and patient flow.
• Knowledge of customer service principles and techniques.
• Ability to communicate effectively with physicians and clinicians about scheduling preferences.

Responsibilities

• Make appointments for patients following medical practice procedures.
• Maintain master appointment schedule via manual or computerized means.
• Produce reports about appointment patterns as needed.
• Communicate calmly and clearly with patients about appointments, including during emergencies.

Skills

Customer service

Communication

Scheduling software

Multitasking

Interpersonal skills

Education

High school diploma or GED

Tools

Scheduling systems

Job description

Hendrick Medical Center in Brownwood, TX is seeking a Scheduling Representative to coordinate patient appointments following medical procedures. You will work closely with physicians and staff to confirm times, update records, and maintain the master schedule.

The role requires a high school diploma or GED, at least one year in scheduling, and knowledge of scheduling systems. Strong communication and multi-tasking skills are essential to handle calls, in-person visits, and emergencies calmly.