Scheduling & Patient Access Specialist

Cook Inlet Tribal Council, Inc.; Alaska; On-site; USD 42,000 - 52,000; Full time

Job summary

COOK INLET TRIBAL COUNCIL, INC. is seeking a Scheduling Support Specialist I/II to efficiently coordinate and schedule services for Recovery & Reentry and Behavioral Health programs.

You will gather and maintain data to meet BH, ASAP, OCS, and Drug Court requirements through accurate documentation and EHR management, collaborating with internal teams and external partners. The role requires strong client service, communication, and organizational skills, with duties ranging from appointment

Qualifications

• Two (2) years of experience in a healthcare setting in clerical, front desk, administrative, or similar roles.
• One (1) year Release of Information (ROI) experience and working knowledge of HIPAA.

Responsibilities

• Collaborate with support and clinical staff as part of the care team to deliver optimal customer service and clinical outcomes.
• Complete new participant profiles, contact participants to schedule appointments, update guarantor information, and verify insurance eligibility.
• Perform patient identification, registration, and appointment scheduling, ensuring all required signatures and documentation are obtained.
• Communicate appointment details to participants, including date, time, location, and any required preparation while responding to participant inquiries regarding scheduling, services, and procedures.
• Manage and update daily appointment calendars for multiple healthcare providers, coordinating appointment rescheduling or cancellations as needed.
• Answer incoming calls and handle follow-up and referral requests to schedule initial appointments while providing front desk support at all Recovery and Reentry locations as needed.
• Accurately and efficiently enter data into the permanent electronic health records (EHR) system while interacting with patients and generating daily or weekly appointment reports.
• Serve as the Legal Liaison between CITC's Legal Department, Behavioral Health and Recovery & Reentry, managing the release and receipt of participant information to internal and external agencies in compliance with 42 CFR Part 2 and HIPAA.
• Complete patient checkout and schedule follow-up appointments as requested by the Behavioral Health and Outpatient Programs.
• Collaborate with healthcare providers to confirm availability and assist in resolving scheduling conflicts or delays.
• Draft, edit, and prepare letters, documents, and other correspondence for mailing as requested.
• Actively participate in CITC privacy training and protect participant information in accordance with federal and state laws, CITC policies, procedures, and practices.
• Access protected health information only to the extent necessary to complete job duties and share information on a need-to-know basis.
• Report any concerns regarding privacy policies and observed violations to the designated Privacy Officer.
• Perform all related duties as needed and assigned.

Skills

Customer service

Communication

Time management

Organization

Computer skills

HIPAA knowledge

Education

High school diploma or GED

Tools

EHR systems

Word/Excel

Job description

COOK INLET TRIBAL COUNCIL, INC. is seeking a Scheduling Support Specialist I/II to efficiently coordinate and schedule services for Recovery & Reentry and Behavioral Health programs.

You will gather and maintain data to meet BH, ASAP, OCS, and Drug Court requirements through accurate documentation and EHR management, collaborating with internal teams and external partners. The role requires strong client service, communication, and organizational skills, with duties ranging from appointment