Scheduling & Operations Leader - Impact in Human Services

Adults and Children with Learning Disabilities; Bethpage (NY); On-site; USD 60,000 - 73,000; Full time

Job summary

ACLD in Bethpage, NY seeks a seasoned Scheduling and Operations Manager to supervise scheduling managers and coordinate Per Diem staff, ensuring quality care. The role demands initiative, problem solving, and the ability to balance multiple priorities while maintaining effective relationships with staff and external departments.

The position is full-time, requires on-call flexibility, and focuses on reducing overtime costs while promoting organizational efficiency within the agency.

Qualifications

• Three years experience in human services.
• Two years supervisory experience.
• Knowledge of OPWDD regulations and systems preferred.

Responsibilities

• Monitor daily staffing to cover vacancies and control overtime costs.
• Design systems to promote efficiencies and policy compliance.
• Supervise per diem staff, review payroll, and evaluate performance.
• Coordinate on-call coverage for health and safety of programs.
• Oversee hiring and staff development across houses.
• Manage overtime and temp staff usage to save costs.
• Analyze weekly staffing to cover shifts and manage budgets.
• Liaise with temp agencies to ensure quality services and budget compliance.
• Maintain relationships with ACLD programs to maximize service coordination.
• Oversee Per Diem databases and data trends for the department.
• Conduct New Hire Orientation Day 2 for Adult Services.

Skills

Three years experience in human s erv

Two years supervisory

OPWDD regulations knowledge

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Job description

ACLD in Bethpage, NY seeks a seasoned Scheduling and Operations Manager to supervise scheduling managers and coordinate Per Diem staff, ensuring quality care. The role demands initiative, problem solving, and the ability to balance multiple priorities while maintaining effective relationships with staff and external departments.

The position is full-time, requires on-call flexibility, and focuses on reducing overtime costs while promoting organizational efficiency within the agency.