Strategic Scheduling & Operations Lead

ACLD; Town of Oyster Bay (NY); On-site; USD 60,000 - 73,000; Full time

Job summary

ACLD in Bethpage, NY, invites applications for a Scheduling and Operations Manager. This full-time role supervises scheduling staff, coordinates per diem workers, ensures quality care, and maintains program efficiency within the agency.

The ideal candidate will have at least three years in human services, two years of supervisory experience, and knowledge of OPWDD regulations. Strong problem-solving and organizational skills are essential to manage multiple priorities and foster collaboration.

Qualifications

• High School Diploma or equivalent required; Bachelor's degree preferred.
• Three years experience in human services.
• Two years supervisory experience.
• Knowledge of OPWDD regulations and systems preferred.

Responsibilities

• Monitor daily house schedules and manage staffing to reduce overtime.
• Design and implement systems to promote organizational efficiencies and regulatory compliance.
• Supervise per diem staff, review payroll and evaluate staff performance.
• Participate in on-call coverage for vacancies to ensure health and safety.
• Oversee hiring and assist in staff development and training needs.
• Monitor overtime and temp staff usage to develop cost-saving initiatives.
• Analyze weekly residential staffing hours and adjust coverage and budgets.
• Liaise with contracted temp agencies to ensure service quality and budget compliance.
• Maintain relationships with ACLD programs to maximize coordination.
• Oversee Per Diem databases and data entry for departmental trends.
• Conduct New Hire Orientation Day 2 training for Adult Services.

Skills

Supervisory experience

Human services experience

OPWDD regulations knowledge

Education

High School Diploma or equivalent

Bachelor's degree preferred

Job description

ACLD in Bethpage, NY, invites applications for a Scheduling and Operations Manager. This full-time role supervises scheduling staff, coordinates per diem workers, ensures quality care, and maintains program efficiency within the agency.

The ideal candidate will have at least three years in human services, two years of supervisory experience, and knowledge of OPWDD regulations. Strong problem-solving and organizational skills are essential to manage multiple priorities and foster collaboration.