Scheduling Dispatcher

Bruni-; Village of Elmsford (NY); Sur place; USD 36 000 - 41 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision Insurance

401K with Company Match

Long-Term Disability & Life Insurance

Voluntary Short-Term Disability & Life

Paid Time Off

Résumé du poste

Bruni & Campisi is seeking a detail-oriented Residential Scheduling Dispatcher in Westchester County to manage technician schedules, optimize routes, and ensure a seamless customer experience. You will coordinate daily routing, monitor real-time start times, communicate with field technicians, and support service operations to maximize efficiency and customer satisfaction.

The ideal candidate has experience in dispatching for HVAC or service industries, strong organizational and communication

Qualifications

• Relevant experience in dispatching, scheduling, or operations (HVAC or service industry preferred).
• Strong organizational skills with ability to manage multiple schedules and priorities.
• Effective verbal and written communication with technicians, customers, and leadership.
• Problem-solving skills to anticipate challenges and make timely decisions.
• Proficiency with dispatching/scheduling software (e.g., ServiceTitan).

Responsabilités

• Coordinate Technician Scheduling with the Service Manager to optimize daily operations and routes.
• Monitor real-time schedules and adjust timings to maximize efficiency.
• Maintain routing matrices including technician locations, skills, and equipment.
• Communicate with field technicians to preempt issues related to routing or parts.
• Respond to customer inquiries, schedule updates, and service status communications.
• Track technician PTO, sick time and weekend coverage for staffing continuity.
• Forecast service demand 2-3 days in advance for upcoming jobs.
• Follow up on open work orders and coordinate job completion timelines.
• Coordinate parts availability and provide updates on delays.

Connaissances

Organizational skills

Communication

Problem solving

Team collaboration

Tech proficiency

HVAC domain knowledge

Outils

ServiceTitan

Description du poste

Overview

Residential Scheduling Dispatcher *Position is located in Westchester County Looking to grow your career in a fast-paced operations role? Bruni & Campisi has an exciting opportunity for anScheduling Dispatcher! We're seeking someone who is highly organized, detail-oriented, and thrives in a dynamic environment where communication and coordination arekey. In this role, you'll play a vital part in supporting our service team by managing technician schedules, optimizing routes, and ensuring a seamless customer experience.Bruni & Campisi is known for innovation, excellence, and a strong commitment to both employees and customers. If you're eager to make an impact, support a high-performing team, and build a stable, rewarding career with a company that values your success, this is the opportunity foryou!

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Responsibilities:

• Coordinate Technician Scheduling: Partner with the Service Manager to optimize daily operations by coordinating technician assignments, routes, and transportation logistics.
• Manage Real-Time Schedules: Monitor technicians’ start, departure, and completion times; adjust schedules throughout the day to maximize efficiency and productivity.
• Route Optimization: Maintain detailed routing matrices, including technician locations, skill sets, and equipment, to ensure the most qualified technician is assigned to each service call.
• Communicate with Field Technicians: Maintain consistent communication throughout the day to proactively identify and resolve issues related to routing, parts, or job timelines.
• Customer Service Support: Respond to customer inquiries, schedule requests, and service updates, ensuring clear and professional communication at all times.
• Maintain Workforce Availability: Track technician PTO, sick time, and weekend coverage to ensure adequate staffing levels and uninterrupted service operations.
• Forecast Workload: Plan and forecast service demand 2-3 days in advance, ensuring technicians are fully prepared for upcoming jobs and priorities are aligned.
• Follow-Up on Pending Work: Monitor open work orders, follow up on recommended services, and coordinate job completion timelines.
• Parts Coordination: Communicate with customers regarding parts availability and provide accurate updates on job status and delays.
• Problem Resolution: Anticipate scheduling conflicts, routing challenges, and customer needs, and implement quick, effective solutions to maintain operational flow.

Qualifications:

• Relevant Experience: Prior experience in dispatching, scheduling, or operations (HVAC or service industry preferred).
• Strong Organizational Skills: Ability to manage multiple schedules, priorities, and tasks with high attention to detail.
• Effective Communication: Strong verbal and written communication skills to interact with technicians, customers, and leadership.
• Problem-Solving Skills: Ability to think critically, anticipate challenges, and make sound decisions under pressure.
• Technical Proficiency: Experience with dispatching and scheduling software (e.g., ServiceTitan or similar platforms preferred).
• Team-Oriented Mindset: Collaborative approach to supporting technicians and maintaining efficient day-to-day operations.

What We Offer:

• Medical, Dental, and Vision Insurance:Affordable, comprehensive coverage
• 401(K) with Company Match:Plan for your future with confidence
• Company-Paid Long-Term Disability & Life Insurance:Security and peace of mind
• Voluntary Short-Term Disability & Life Insurance:Additional protection tailored to your needs
• Paid Time Off:Vacation, holidays, and sick time to support work-life balance

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Join our team atBruni & Campisi and become part of a company that values both its customers and employees.

Bruni & Campisi May conduct a preemployment background check and drug test, subject to applicable law.

Bruni & Campisi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Posted Min Pay Rate

USD $26.00/Hr.

Posted Max Pay Rate

USD $30.00/Hr.